At a Glance
- Tasks: Oversee payment investigations and resolve complex cases in a dynamic banking environment.
- Company: Join a leading global bank with a focus on innovation and client satisfaction.
- Benefits: Enjoy hybrid working, generous pension contributions, life assurance, and private medical insurance.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by driving improvements in payment processes and client outcomes.
- Qualifications: A level education or equivalent experience in payments and investigations required.
The predicted salary is between 60000 - 80000 € per year.
The AVP, Payments Investigations is responsible for the oversight of payment investigations, ensuring timely resolution of payment queries, breaks, and exceptions across correspondent banking networks. The role acts as a key escalation point, maintaining a robust control environment while delivering high-quality client outcomes and driving continuous improvement.
Although this role has no direct reports, the AVP Payment Investigations will work closely with the Head of Global Markets Operations to oversee the training, development and performance of the team.
Role Responsibilities:
- Oversee payment investigations lifecycle; act as escalation point; resolve complex cases.
- Oversee effective management of Nostro breaks and reconciliation items; ensure timely resolution and escalation.
- Ensure compliance with internal process and control requirements; conduct regular reviews and updates of procedure manuals and operational framework documents.
- Provision of regular reporting and management information.
- Manage relationships with correspondent banks and internal stakeholders; ensure high-quality communication.
- Allocate workload; act as SME.
- Drive root cause analysis, automation, and efficiency improvements.
Qualifications:
- Educated to A level standard or similar demonstrable experience.
- Technical: Payments lifecycle, SWIFT formatting knowledge, Nostro reconciliation, investigations process.
- Risk: Strong control focus and attention to detail.
- 7 years + experience in a payments or investigations related role.
- Background in enhancing processes.
- Experience dealing with multiple stakeholders within a global network of banks.
Benefits:
- Hybrid working (3 days on-site).
- Contributory personal pension plan: Minimum employee 2% and employer 7%. Employer matches contributions in 1% increments up to a maximum of employee 5% and employer 10%.
- Life Assurance – 4 times annual salary.
- Group Income Protection.
- Private medical insurance – may include cover for partner and/or children at company cost. Cover includes optical, dental and audiology.
Payments Investigations - AVP in London employer: Crown Agents Bank Ltd.
As an employer, we pride ourselves on fostering a collaborative and dynamic work culture that prioritises employee development and well-being. With a strong focus on continuous improvement and innovation in the payments sector, our team enjoys hybrid working arrangements, comprehensive benefits including a generous pension plan and private medical insurance, and ample opportunities for professional growth within a global network of banking professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Investigations - AVP in London
✨Tip Number 1
Network like a pro! Reach out to people in the payments and investigations field on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the payments lifecycle and SWIFT formatting. We want you to feel confident discussing these topics, as they’re crucial for the AVP role.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've resolved complex payment issues or improved processes in your previous roles. This will highlight your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Payments Investigations - AVP in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in payments investigations, SWIFT formatting, and any relevant achievements that showcase your ability to resolve complex cases.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the AVP role. Share specific examples of how you've driven improvements in payment processes or managed relationships with banks, and don’t forget to express your enthusiasm for joining our team!
Showcase Your Attention to Detail:Since this role requires a strong control focus, make sure to demonstrate your attention to detail in your application. Whether it’s through your CV format or the clarity of your cover letter, we want to see that you take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Crown Agents Bank Ltd.
✨Know Your Payments Lifecycle
Make sure you brush up on the payments lifecycle and SWIFT formatting. Being able to discuss these topics confidently will show that you understand the core of the role and can handle complex cases effectively.
✨Demonstrate Your Control Focus
Highlight your attention to detail and risk management skills during the interview. Prepare examples from your past experience where you ensured compliance with internal processes and how you contributed to a robust control environment.
✨Showcase Your Stakeholder Management Skills
Be ready to talk about your experience managing relationships with correspondent banks and internal stakeholders. Share specific instances where your communication skills led to successful outcomes, as this is crucial for the role.
✨Emphasise Continuous Improvement
Discuss any initiatives you've led or been part of that drove efficiency improvements or automation in your previous roles. This will demonstrate your proactive approach and alignment with the company's focus on enhancing processes.
