Resource Management Assistant in London

Crowe is a leading national firm offering audit, tax, advisory, and consulting services with global reach and local expertise. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, we have access to over 40,000 professionals across 140+ countries and more than 800 offices globally.

Our vision is to be a leader in our chosen markets, creating lasting value for our clients and our people and being a trusted partner in their success. We are dedicated to driving client success, empowering our people, embracing sustainability, delivering technological change and acting in the public interest.

An exciting opportunity has arisen for an Assistant to join the Audit & Consulting Resource Management team supporting NFP, Pensions & Corporate Audit alongside Consulting. The role will require working closely with the Senior Assistant and Senior Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives, maximising resource use, boosting performance, and consistently upholding operational excellence.

An overview of the tasks is included below:

• Resource Management: Responsible for supporting and delivering end-to-end resourcing solutions to the client-facing business across Audit & Consulting. Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client-facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions. Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with stakeholders and managing Retain queries, finding alternative work for any last-minute releases including resolving clashes that may arise due to last-minute changes to client bookings, exams, or training (or annual leave). Manage a rolling 6-12-month forward audit planning cycle and process 6-month bookings across audit onto Retain twice a year, according to the approved budget, manage outstanding shortages and resolve any clashes, cross-checking all clients have submitted requests within the deadline. Monitor and escalate availability of resources on a weekly basis and work proactively with colleagues from across the wider Audit team to ensure utilisation is maximised. Consult Audit & Consulting Managers to provide current stage of sell on a weekly basis for any unconfirmed opportunities allocated in Retain. Collaborate with the national teams and other offices including Manchester, MSW, Thames Valley, and Kent. Work effectively with the Trainee Development Team on areas of cross-over/collaboration. Support with onboarding new Grad’s/Staff e.g. Induction. Review all Absence Requests that come through Horizon e.g. Annual Leave, TOIL, Unpaid Leave, and ensure this gets reflected in Retain. First point of contact for all absences.
• Management Information: Review Horizon weekly for any new Joiners & Leavers to update Retain proactively. Monitor utilisation levels and provide a monthly view using StarPDM and Retain. Review Missing Timesheets on a weekly basis, chase individuals that are yet to submit. Prepare, analyse and present Management Information to senior stakeholders on wider operational excellence metrics such as utilisation, Retain vs Actuals Retain Variance's, Availability & Schedule Reports. Attend regular update meetings with key stakeholders and client-facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance. Produce and maintain various ad hoc and regular management information reports. Interpret and act on results. Review Hot desk, ensuring staff update their Availability status on a daily basis. Track Annual Leave Reports through Horizon and monitor on a monthly basis, contacting staff that remain to have high balances by mid-January.
• Other: Undertake ad hoc project work at the request of the Partners or Resource Manager. Key contact for all client handlers, dealing with a variety of operational and support queries. Maintain a thorough understanding of all business processes to be able to resolve or delegate queries. Support the roll out of new initiatives, systems and processes.

Key Requirements: Effective written and oral communication skills and collaboration with key stakeholders in both Consulting, Audit and the National Team, client-focused and computer literate. Understanding of resource management, business and operations, or similar. Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management – timely delivery and strong attention to detail/quality. A strong team player who is self-motivated, self-reliant and results orientated. The role requires a reactive and proactive approach and the ability to work well under pressure. Retain experience would be a nice bonus, but not mandatory.

Why choose Crowe? Whatever career you choose, whether in audit, tax, marketing or HR, we can offer you a rewarding and clear career pathway, designed to help you develop your existing talents as well as discovering new ones, positioning you to make a meaningful difference to our ever-growing and varied client base. At Crowe we foster a collaborative and inclusive culture, and we will encourage, support and guide you on an exciting professional journey of self-discovery. We value innovation and welcome those committed to making a difference for our clients, communities, and colleagues. With access to expert knowledge, continuous learning, competitive salaries, and flexible benefits, you will have the tools to build a rewarding career. We are committed to diversity in our teams, equal opportunity and merit-based progression. We promote a healthy working environment with a flexible working approach alongside dedicated wellbeing support, helping our people to thrive both professionally and personally. Following changes to government policy in April 2024, we only accept applications from individuals with an existing, permanent, right to live and work in the UK.