Digital Learning and Support in London

To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe’s digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future.

Key Responsibilities Include, But Are Not Limited To:

• Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur.
• IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required.
• Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions.
• Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies).
• Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application.
• Software Testing: Participate in testing groups and provide feedback on new technology.
• Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders.
• Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery.
• Future Focus: Anticipate technology advances and Crowe’s evolving needs, ensuring training and support remain relevant.
• Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans.
• Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels.
• Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning.

Behaviours & Attributes:

• Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter.
• Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment.
• Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing.
• Collaboration: Values teamwork, shares ideas, and supports colleagues in their development.
• Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation.
• Continuous Learning: Commits to ongoing professional development and keeps skills up to date.
• Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels.
• Resilience & Tenacity: Remains motivated and engaged through challenges and change.

Technical Skills, Experience & Knowledge:

• Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems.
• Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI).
• Experience creating eLearning content for LMS platforms.
• Strong initiative and autonomy—able to "pick stuff up and go with it."
• Adaptability—comfortable with ambiguity and training on software that is in agile development.
• Excellent communication skills, able to engage confidently with all departments and levels.
• Willingness to travel and deliver training in person.
• Excited by technology, change, and supporting others.

Required Skills & Qualifications:

• Knowledge of Excel’s Power Query and Power BI.
• Experience using document management systems, Dynamics 365 or similar CRM platform.
• Knowledge of instructional design models (ADDIE, Bloom’s Taxonomy).
• Experience using Articulate and RISE 360, Camtasia for eLearning content creation.
• Understanding of adult learning principles and accessibility standards.