Operations Administrator in Kent

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.

Purpose of the role

This is a National role, reporting into the firm’s National Senior Manager of Technology within the Innovation and Technology department. The individual forms part of a team of fourteen people, supporting 1800+ users Nationwide. The role is Maidstone based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Operations team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For the first three months of your probation period you will be expected to work Mon‑Fri in the Maidstone office. There will also be a requirement for you to regularly travel to London to be trained by and work with the team. Once you have authorisation from your Line Manager to work from home after the three‑month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime.

Responsibilities

• Build and maintain relationships with senior stakeholders, leaders, and colleagues within the firm. This involves regular communication, understanding their needs, and providing timely support.
• Engage with stakeholders to understand their requirements and expectations, ensuring that their needs are met and any issues are promptly addressed.
• Work collaboratively with various departments and teams to ensure smooth operations and effective problem‑solving.
• Communicate in a professional and polite manner, both verbally and in writing. This includes drafting emails, reports, and other documents with clarity and precision.
• Demonstrate an empathetic and understanding nature when interacting with team members and clients. This helps in building trust and fostering a supportive work environment.
• Maintain a confident, ‘can do’ attitude to motivate and inspire others. Approach challenges with a solution‑oriented mindset.
• Identify opportunities for improvement in processes and performance and implement changes to enhance efficiency and effectiveness.
• Demonstrate excellent organisational skills by managing multiple tasks and priorities effectively. This includes planning, scheduling, and coordinating activities.
• Liaise with external suppliers for procurement. Ensure that all queries are addressed promptly and accurately, orders are raised and successfully received.
• Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates.
• Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details.
• Raise all queries (including hardware‑related requests and service requests) in Freshservice ticketing system to track and manage them efficiently. Ensure that tickets are updated with relevant information and resolved promptly.
• Ensure that all documentation is in Freshservice for easy reference and tracking.

We promote a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be. We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

Following changes to government policy in April 2024, we only accept applications from individuals with an existing, permanent, right to live and work in the UK.