Senior Executive Assistant in Birmingham

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.

Administration Duties

• Answer incoming telephone calls, transfer to the relevant person, or take a message, emailing the relevant colleague with details to call back.
• Open any incoming post, date stamp, and insert partner/manager initials in readiness for uploading on to M-Files.
• Inform appropriate staff members by email of all deliveries that arrive at reception and let ground floor reception know when we are expecting deliveries.
• Book meeting rooms for staff and client meetings.
• Prepare all meeting rooms, in advance of meetings, pens, and clear meeting rooms at the end of meetings.
• Book taxis.
• Provide admin support to the team.
• Allocate 2 Crowe parking spaces.
• Ensure any items dropped off in reception are put on the Delivery & Postage Tracker spreadsheet.
• Liaise with reception regarding fobs for new starters and leavers and report any lost fobs.
• Book couriers.

Housekeeping Duties

• Refill the drinks machine, replenish supplies and clean throughout the day. Deep clean thoroughly on a weekly basis.
• Carry out stock check regarding kitchen supplies and office stationery supplies.
• Ensure the reception and kitchen areas always remain tidy.
• Ensure shredding bin/sacks are stored correctly.
• Coordinate the collection of confidential shredder bags and used toner/cartridge bags.
• Collect milk delivery from main reception on allocated days.
• Empty the dishwasher in the morning and throughout the day when needed.
• Ensure kitchen equipment in meeting suite is maintained appropriately.
• Monthly sink cleaning.
• Monthly dishwasher filter clean.
• Report any issues around cleanliness of the office.

Visitors Duties

• Greet visitors and inform the relevant staff their visitor has arrived.
• Where possible update ground floor reception of any expected visitors.
• Make refreshments for visitors.
• Book lunches when required.

Building And Health & Safety Duties

• Support with building issues.
• Ensure Health and Safety board in recreation area is up to date and kept tidy.
• Check and record water temperature monthly.
• Check and record Fire extinguishers are available and in working order monthly.
• Check and record Fire doors are in working order monthly.
• Check and record First Aid content on request and inform of any low stock.
• Complete and record weekly health and safety checks on Meeting Rooms, the Server Room and the Breakout Area/Kitchen.
• Monitor personal hygiene products in the toilets.
• Maintain the Maintenance document on M-Files.

IT Duties

• Check printers daily to ensure they are fully stocked up with paper.
• Produce new starter bags and ensure laptops and routers have been received for new starters.
• Ensure we receive all returned items from leavers and inform Tech Admin when items have been returned.
• Liaise with the Tech Admin team to arrange Computer Aid collections.
• Make sure we have adequate IT items in stock in the server room.
• Put any laptops on the network for IT.
• Keep server room tidy.
• Report any printer issues.

Events Duties

• Set up for any events taking place in the office.
• Liaise with the cleaners to make them aware of any events.
• Help run any events in the office and set up the rooms/spaces.
• Do name badges for any events.

The ideal candidate needs to be confident, a good communicator with excellent interpersonal skills. Be organised and be able to maintain a positive attitude, especially when under pressure and be able to stay calm and decisive and have good attention to detail. Need to be flexible with their hours as at times help with events may require staying late or coming in early.

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. We place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We invest in our people to help them be the best they can be. We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits. We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.