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- Tasks: Support 1700+ users by diagnosing IT issues and providing effective solutions.
- Company: Join Crowe, a diverse and innovative firm committed to equal opportunity.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team atmosphere with clear career progression pathways.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Degree educated with IT certification and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department. The individual will form part of a team of ten supporting 1700+ users nationwide, ensuring that the business operations run smoothly and escalated client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm's regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota: typically you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00-16:00 and 10:00-18:00. For example, your schedule might look like office: Wednesday, Thursday, Friday; home: Monday, Tuesday. Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will be expected to work Mon‑Fri in the London office. Once you have authorisation from your Line Manager to work from home after the probation meeting, you will be able to WFH on a rotational basis. There may also be a requirement for weekend work or overtime, and a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am‑6pm).
Key Responsibilities
- Engage with stakeholders to gather information about their IT needs and challenges.
- Clarify the issues clients are facing by asking detailed questions.
- Diagnosing the source of users' IT problems.
- Identify the root cause of IT problems through troubleshooting.
- Advising clients on possible solutions.
- Recommend effective solutions to resolve users' issues.
- Escalate complex problems and inform users about the impact.
- Escalate unresolved issues to senior analysts and inform users about the process and impact.
- Installing and configuring computer hardware and software for users.
- Setting up accounts for new starters and ensuring they can log in and use their equipment.
- Create user accounts for various software and ensure new employees can access their systems.
- Logging and processing support calls.
- Record and manage support tickets, ensuring timely resolution.
- Keep up to date with technology trends.
- Stay informed about the latest technology trends and advancements.
A keen interest in IT. Willingness to learn. Team player. In‑depth knowledge of hardware and software. Up‑to‑date knowledge of IT and software trends. Strong customer service ethos. Excellent communication skills. The ability to quickly establish good working relationships with clients. The ability to work to deadlines and under pressure. Problem‑solving attitude. Analytical mindset, experience using Windows 11 and O365. Engaging personality and strong communication skills. Articulate with an excellent telephone manner. Lateral thinker, team player, self‑starter, and friendly.
Qualifications
- Degree educated.
- IT certification.
- Has completed an IT Internship or work experience.
- Strong customer service ethos.
- Excellent communication skills.
- Ability to quickly establish good working relationships with clients.
- Ability to work to deadlines and under pressure.
- Problem‑solving attitude.
- Analytical mindset and experience using Windows 11 and Office 365.
- In‑depth knowledge of hardware and software.
- Up‑to‑date knowledge of IT and software trends.
- Team player, self‑starter, and friendly demeanour.
Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway.
Junior Analyst in City of Westminster employer: Crowe UK LLP
Contact Detail:
Crowe UK LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Analyst in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Junior Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your IT knowledge. Make sure you can talk confidently about Windows 11, O365, and recent tech trends. We want to see your passion for IT shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you diagnosed and resolved issues effectively. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Junior Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Analyst role. Highlight your IT skills, customer service experience, and any relevant projects or internships. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We’re looking for that analytical mindset and problem-solving attitude, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Crowe UK LLP
✨Know Your Tech
Brush up on your knowledge of Windows 11 and Office 365. Be ready to discuss how you've used these tools in past experiences or internships. Showing that you're up-to-date with the latest tech trends will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical mindset and problem-solving attitude.
✨Engage with Stakeholders
Think about how you would gather information from users about their IT needs. Be ready to role-play a scenario where you ask detailed questions to clarify issues. This shows your strong communication skills and customer service ethos.
✨Be a Team Player
Highlight your ability to work collaboratively in a team environment. Share experiences where you've successfully worked with others to achieve a common goal. This aligns with the company's emphasis on teamwork and a friendly demeanour.