At a Glance
- Tasks: Drive CRM innovation and data management to support business growth.
- Company: Join a forward-thinking firm on an exciting digital journey.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborate with stakeholders and enjoy excellent career growth opportunities.
- Why this job: Be at the forefront of digital transformation and make a real impact.
- Qualifications: Passion for data, strong communication skills, and experience in fast-paced environments.
The predicted salary is between 35000 - 45000 € per year.
Data and Microsoft Dynamics CRM are of key strategic importance to the firm and a critical tool for business growth. Crowe is going through an exciting development in its digital journey and Dynamics will be an integral part of this. As part of our digital strategy, we are refreshing our approach to CRM, and Dynamics is our platform of choice, to be built during FY25.
Working closely with key stakeholders across the firm, the new CRM and Data Executive will be responsible for translating business needs into technical requirements, as well as contributing ideas for future enhancements to the system. This exciting role involves data governance and driving user adoption and engagement, including training and communication for all users.
We require a well-organised individual who is curious, driven and has a passion for data, digital innovation and problem solving. You will contribute to driving improvement with the system's purpose, functionality, and data input. The successful applicant will have experience working in a fast-paced environment, be highly organised with strong communication and coordination skills and the ability to work under pressure, occasionally to tight deadlines. Being able to forge strong working relationships with stakeholders at all levels is essential.
- System development and improvement
Engaging with key stakeholders and business users to understand their needs and gather requirements for system development and improvement. Understanding the customisation and configuration capabilities of Dynamics CRM to effectively liaise with the CRM Developers and write requirements to meet specific business requirements. Conducting system testing including user acceptance testing to ensure intended features and functionality are working as expected. Supporting the development and implementation of the integration of Dynamics CRM with other systems such as practice management software, client portal and website. Maintaining awareness of the latest features in Dynamics CRM to explore opportunities for innovation to further drive the system's capabilities and effectiveness. Identifying and working with National Technology around project dependencies. Staying informed about new releases, updates, and patches for Dynamics CRM and liaising with the CRM Developers to assess their potential impact and coordinate releases where applicable. Regularly evaluating system performance and obtaining user feedback through surveys and analysing support request trends to identify areas for improvement through training and/or system development. Collaborating effectively with the CRM developers to discuss progress, address issues, and prioritise tasks. Agree and put in place processes with the developers and ensure there is accurate and up-to-date documentation. Considering how other systems might interact/integrate with Dynamics CRM.
- Data quality and reporting
You will help develop and implement data management practices to ensure the accuracy and integrity of CRM data and enable data-driven decision-making through reporting. Periodically perform data audits and clean-up activities to maintain a reliable and up-to-date CRM system in line with data governance policies and data quality standards. Supervise the running of routine data processes in Dynamics CRM. Help coordinate processes for the firm's new joiners and leavers. Be the Dynamics data steward for the firm. In conjunction with our users, develop dashboards and other processes to aid pipeline management, to inform business decisions, to increase use of the system and to identify data quality issues.
CRM and Data Executive employer: Crowe LLP
Crowe is an exceptional employer that prioritises employee growth and innovation, particularly in the dynamic field of data and CRM. With a strong focus on digital transformation, employees are encouraged to contribute ideas and collaborate with key stakeholders, fostering a culture of teamwork and continuous improvement. Located in a vibrant environment, Crowe offers comprehensive training opportunities and a supportive atmosphere that empowers individuals to thrive in their careers while making a meaningful impact on the firm's strategic goals.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Data Executive
✨Tip Number 1
Get to know the company inside out! Research Crowe's digital journey and how Dynamics CRM fits into their strategy. This will help you tailor your conversations and show that you're genuinely interested in being part of their exciting developments.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships with key stakeholders can give you insights into the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your problem-solving skills. Think of examples where you've successfully tackled data challenges or improved systems in previous roles. Being able to demonstrate your experience will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to their CRM and data initiatives.
We think you need these skills to ace CRM and Data Executive
Some tips for your application 🫡
Show Your Passion for Data:When writing your application, let your enthusiasm for data and digital innovation shine through. We want to see how your curiosity drives you to solve problems and improve systems, so share examples that highlight your passion!
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the CRM and Data Executive role. Highlight your experience with Microsoft Dynamics CRM and any relevant projects you've worked on that demonstrate your ability to engage with stakeholders and drive user adoption.
Be Organised and Clear:We appreciate a well-structured application! Use clear headings and bullet points to make your key achievements stand out. This will help us quickly see how organised you are, which is crucial for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our exciting journey at StudySmarter!
How to prepare for a job interview at Crowe LLP
✨Know Your Dynamics CRM Inside Out
Before the interview, make sure you brush up on your knowledge of Microsoft Dynamics CRM. Understand its features, customisation options, and how it integrates with other systems. Being able to discuss specific functionalities and how they can benefit the company will show that you're not just familiar with the tool, but that you're ready to leverage it for their digital strategy.
✨Showcase Your Data Passion
Since this role is all about data governance and management, come prepared with examples of how you've successfully handled data in previous roles. Talk about any data audits or clean-up activities you've led, and how those experiences have shaped your understanding of data quality and integrity. This will demonstrate your commitment to maintaining high standards.
✨Engage Stakeholders Like a Pro
The ability to forge strong relationships with stakeholders is crucial. Prepare to discuss how you've previously gathered requirements from users or collaborated with teams to understand their needs. Share specific instances where your communication skills helped bridge gaps between technical and non-technical teams, showcasing your ability to translate business needs into actionable tasks.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving skills. Think about challenges you might encounter while implementing or improving a CRM system and how you would address them. Highlight your curiosity and innovative thinking by suggesting potential solutions or enhancements that could drive user engagement and system effectiveness.
