At a Glance
- Tasks: Manage contract renewals and ensure customer success with cutting-edge cybersecurity solutions.
- Company: Join CrowdStrike, a global leader in cybersecurity with a vibrant culture.
- Benefits: Competitive pay, wellness programmes, generous leave, and professional development opportunities.
- Other info: Flexible work environment with excellent career growth and a commitment to diversity.
- Why this job: Be part of a mission-driven team that protects businesses and communities worldwide.
- Qualifications: Experience in SaaS sales or customer success, strong communication, and problem-solving skills.
The predicted salary is between 50000 - 70000 £ per year.
CrowdStrike is seeking a Renewals Account Manager to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively collaborate with the partner and the customer—focusing on driving on-time renewals and growing our ARR. The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, a strong communicator, as well as a creative problem solver.
Responsibilities
- Manage the contract renewal cycle.
- Provide quotes to channel partners.
- Ensure delivery of quote to end customer.
- Consult with partner and customer to answer any questions.
- Manage process through booking.
- Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue.
- Collaborate with the Account Manager to ensure a seamless customer experience.
- Track record of meeting or exceeding expectations in an individually focused, quota-carrying role.
- Balance a wide variety of daily tasks and adjust priorities in a fast-paced environment across multiple engagements.
- Demonstrate technical aptitude and the ability to learn new concepts quickly.
- Exhibit exceptional written and verbal communication skills through email, conference calls, and internal meetings.
- Be a self-starter with the ability to work independently or in a team.
- Display a curious nature with a desire to learn and a competitive spirit.
- Handle objections and negotiations with confidence.
- Demonstrate excellent time management skills.
Desired Skills and Experience
- Security or SaaS sales experience.
- Customer Success/Service background.
- Prior experience using Salesforce or another CRM solution.
Benefits
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world-class amenities.
- Great Place to Work Certified across the globe.
Equal Opportunity
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed—we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
Renewals Account Manager in Reading employer: CrowdStrike, Inc.
CrowdStrike is an exceptional employer that prioritises employee growth and well-being, offering competitive compensation, comprehensive wellness programmes, and professional development opportunities. With a vibrant office culture and a commitment to diversity and inclusion, employees are empowered to thrive in their careers while contributing to a mission that truly matters in the cybersecurity landscape. Join us in a dynamic environment where your contributions are valued and innovation is at the forefront.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Account Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CrowdStrike, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CrowdStrike, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Account Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CrowdStrike, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at CrowdStrike, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CrowdStrike, Inc.!
How to prepare for a job interview at CrowdStrike, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
