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- Tasks: Provide proactive technical support and onboard new customers to CrowdStrike platforms.
- Company: Join CrowdStrike, a global leader in cybersecurity with a mission to stop breaches.
- Benefits: Enjoy remote work flexibility, competitive compensation, wellness programs, and professional development opportunities.
- Why this job: Be part of an innovative team committed to customer success and cutting-edge technology.
- Qualifications: Fluent in French, with a Bachelor's degree and experience in customer support or technical account management.
- Other info: CrowdStrike values diversity and fosters a culture of belonging.
The predicted salary is between 28800 - 48000 £ per year.
Technical Account Manager (Remote)
Technical Account Manager (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers.
About the Role:
As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers. You must be a motivated self-starter, committed to ongoing self-education, possess strong customer service skills, and have excellent technical problem-solving skills.
For this role, we are looking for a French speaker to help us with our French-speaking accounts.
What You’ll Do:
- Serve as primary technical contact and augment our customer support teams.
- Onboard new customers to the CrowdStrike platforms.
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed.
- Engage with customers at all levels of their organization.
- Research customers’ technical issues and follow up with recommendations and action plans.
- Escalate customer issues to management when appropriate.
- Maintain control of the overall resolution for any escalated case.
- Leverage internal technical expertise to provide effective solutions to customer issues.
- Create knowledge base content to capture new learning for reuse.
- Participate in technical communications within the team.
- Identify renewal risk and collaborate with internal teams.
- Support the sales teams in identifying account expansion opportunities.
- Drive support cases to ensure timely resolution.
What You’ll Need:
- Bachelor’s Degree or equivalent experience.
- Native or Fluent in French.
- Experience working with Windows Server Operating Systems.
- Experience working with Cloud Technologies.
- Knowledge of enterprise web technologies and security.
- Excellent customer service skills.
- Excellent communication skills, written and verbal.
- Proven problem-solving skills.
- Collaborative attitude.
- Ability to travel up to 25%.
- Commitment to customer success.
Bonus Points:
- Bachelor’s Degree in Computer Science or equivalent.
- CISSP or ITIL Certification.
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization.
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees.
- Employee Resource Groups and volunteer opportunities.
- Great Place to Work Certified across the globe.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
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Technical Account Manager (Remote) employer: CrowdStrike Holdings, Inc.
Contact Detail:
CrowdStrike Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (Remote)
✨Tip Number 1
Familiarize yourself with CrowdStrike's AI-native platform and cybersecurity solutions. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical problem-solving skills, especially related to Windows Server Operating Systems and Cloud Technologies. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Tip Number 3
Since this role requires strong customer service skills, think of examples from your past experiences where you went above and beyond for a customer. Highlighting these stories can set you apart from other candidates.
✨Tip Number 4
As a French speaker, make sure to practice your communication skills in both French and English. Being able to switch between languages smoothly will be a huge asset when engaging with customers at all levels.
We think you need these skills to ace Technical Account Manager (Remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required skills, especially the importance of customer service and technical problem-solving.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer success, technical support, or account management, particularly in a SaaS environment. Mention your familiarity with Windows Server Operating Systems and Cloud Technologies.
Showcase Language Skills: Since the role requires fluency in French, be sure to highlight your language proficiency clearly in your CV and cover letter. If applicable, provide examples of how you've used your language skills in a professional setting.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of CrowdStrike. Show your passion for cybersecurity and commitment to customer success, and mention any relevant certifications like CISSP or ITIL if you have them.
How to prepare for a job interview at CrowdStrike Holdings, Inc.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your knowledge of Windows Server Operating Systems and Cloud Technologies. Be prepared to discuss specific experiences where you've successfully resolved technical issues or implemented solutions.
✨Emphasize Customer Success
CrowdStrike values a commitment to customer success. Share examples from your past roles where you proactively ensured customer satisfaction, conducted health checks, or provided training that led to improved outcomes for clients.
✨Communicate Effectively in French
Since this role requires fluency in French, practice articulating your thoughts clearly in both French and English. Be ready to answer questions in French to showcase your language skills and ability to engage with French-speaking customers.
✨Demonstrate a Collaborative Attitude
Highlight your ability to work well with internal teams and stakeholders. Discuss instances where you've collaborated to solve customer issues or contributed to team projects, as CrowdStrike values teamwork and communication.
