Platform Operations Consultant - Weekend Shift (Remote, GBR) in London

About the Role: CrowdStrike Services is seeking a Platform Professional Services Associate Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Professional Services Associate Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications. Expected schedule for this position is Wednesday-Saturday, Friday-Monday, Thursday-Sunday or Sunday-Wednesday (10 hours, 4 days).

Responsibilities and Duties

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
• Assist customer with operationalizing all modules of the Falcon platform.
• Troubleshoot customer issues across small to large enterprises.
• Utilize and engineer native and 3rd party software deployment technologies.
• Develop scripting and application solutions using Falcon APIs.
• Customer project planning and status.
• Work closely and collaboratively with customer information technology teams.
• Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management.
• Assist customers with the integration of CrowdStrike into existing tools.
• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors.
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.
• Ability to travel up to 25% of the time.

Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 3+ years of experience performing IT deployments or in an end user/customer environment.
• Basic understanding of software deployment technologies.
• Knowledgeable on Windows, Mac, and Linux platforms.
• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Experience with communications and effective ability to build collaborative relationships.
• Experience with presentation technical content to various audiences.
• Experience in computer and network systems security.
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems.
• Proactive and thorough ability to manage work and prioritize customer projects.
• High level of motivation; self-starter; results driven.
• Potential for travel and assignment work exists.

Experience in the following areas preferred:

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions.
• Operating Systems: Windows, Linux, Mac.
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec.
• Development: PowerShell, Python, Bash, Batch.
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation.
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA.
• Database: SIEM, MSSQL, Splunk, LogScale.
• Identity: Identity, Active Directory, Azure-AD, SSO.
• Cloud: AWS, Azure, and GCP.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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