European Customer Advocacy Manager (Remote, GBR)

European Customer Advocacy Manager (Remote, GBR) page is loaded

European Customer Advocacy Manager (Remote, GBR)

Apply locations United Kingdom – Remote time type Full time posted on Posted Yesterday job requisition id R23853

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As part of the European Customer Marketing team, you will play a crucial role in turning satisfied customers into passionate advocates. You will be responsible for managing our customer advocacy program, which aims to highlight success stories, foster loyalty, and drive growth through positive word-of-mouth marketing.

Reporting into the European Customer Marketing Director, you will work closely with the global team to ensure that all customer and partner story content for the region is compliant (brand and legally approved and that it is published through the global publishing process) and amplified globally.

You will be comfortable working with a range of internal and external stakeholders throughout the content creation process. The ideal candidate will help to recruit reference-able customers from the European region and be responsible for tracking regional references and content in our customer reference tool.

What You\’ll Do:

• Advocacy Program Development: Implement a comprehensive customer advocacy program that identifies, nurtures, and leverages satisfied customers as advocates.

• Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and success stories. Act as the main point of contact for customer advocates.

• Identify Advocates: Identify potential customer advocates within our client base and work with our Field Marketing and Sales teams to engage and nurture them.

• Advocacy Campaigns: Execute advocacy campaigns, including case studies, testimonials, and success stories, to showcase how we have positively impacted our customers.

• Metrics and Reporting: Track and report on the impact of the customer advocacy program with a focus on creating customer advocates across all levels of an organisation.

• Collaboration: Collaborate with cross-functional teams to align advocacy efforts.

• Events: Integration of our advocacy program within our busy regional events calendar.

What You\’ll Need:

• Minimum of 6 years of relevant customer marketing, customer reference management or customer advocacy experience

• Passion for working with customers and customer storytelling

• Great project management skills

• Experience of working with cross functional stakeholders

• Excellent communication, critical thinking and interpersonal skills

• Able to juggle multiple projects and work with cross-functional teams from global to field

• Growth Mindset

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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