Associate Engagement Lead, IR Partner Services (Remote)

About the Role: CrowdStrike is looking for a highly motivated, self-driven Engagement Leader to oversee forensic investigations performed by CrowdStrike’s trusted partners. This engagement leader will be dedicated to making a difference in global security by protecting organizations against a wide range of attackers. This manager will coordinate directly with both CrowdStrike’s incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.

What You'll Do:

• Assist in supporting incident response engagements performed by CrowdStrike’s partners.
• Assist in the development and tracking of project tasks and client deliverables.
• Monitor the status of delivery team and client tasks to keep workflow on track.
• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort involved to complete objectives.
• Support partners in effectively communicating with executives on the topics of forensics and malware analysis.
• Participate in training to learn new methods to hunt for bad actors across large sets of data.
• Effectively coordinate under the direction of outside counsel.
• Support partners on advanced methods of performing host and/or network-based forensics across Windows, Mac, and Linux platforms.
• Help compile and contribute to written and verbal reports, presentations, recommendations, and findings for key stakeholders to ensure alignment with CrowdStrike quality standards.
• Assist with internal process improvement initiatives and support execution by cross-functional teams.
• Maintain and update templates and internal process documentation.

What You'll Need:

• Previous experience developing and managing relationships in a consulting environment, preferably involving incident response.
• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as Ransomware, eCrime, Business Email Compromises (BECs).
• Foundational understanding of project management principles and the ability to manage tasks effectively.
• Willingness to learn to coordinate with external resources.
• Experience implementing technology projects.
• Ability to work independently with minimal supervision.
• Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
• Good communication and interpersonal skills capable of maintaining strong relationships.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities.
• Team-management and leadership skills with cross-functional groups across divisions, worldwide, as part of a team.
• Documentation management and ability to use project management tools.
• Attention to details even under pressure.
• Time management skills with the ability to meet deadlines.
• Liaising with project stakeholders concerning project details and deliverables.
• Experience with identifying and implementing process efficiencies and monitoring the efficacy of updated workflows.
• Comfort with proactively and independently driving for results in small team environments.
• Experience working for consulting organizations.

Additionally, all candidates must possess the following qualifications:

• Capable of performing initial review of technical investigation results for accuracy and completeness.
• Desire to grow and expand both technical and soft skills.
• Strong project management skills.
• Ability to foster a positive work environment and attitude.
• Ability to travel on short notice, up to 30% of the time.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions on valid job requirements.