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- Tasks: Ensure fan safety and enjoyment during matchdays at Aston Villa Football Club.
- Company: Join Crowdsafe UK, a key player in event safety at iconic venues.
- Benefits: Enjoy competitive pay, ongoing training, and a friendly team environment.
- Why this job: Be part of the thrilling matchday atmosphere while making a difference for fans.
- Qualifications: Must be 18+, with good communication skills; previous experience is a plus.
- Other info: Flexible hours on weekends and occasional midweek games; training provided.
Working Hours: Minimum 5 hours per shift, up to 10 hours for some roles. Matches typically take place on Saturday or Sunday afternoons, with occasional midweek evening games.
Overview
Join Crowdsafe UK at Aston Villa Football Club as a Matchday Steward and be part of the action at one of the most iconic football clubs in the UK. This is an exciting opportunity for enthusiastic and professional individuals to play a key role in ensuring the safety, security, and enjoyment of fans and visitors on matchdays.
As a steward, you will help create a safe and welcoming environment, working closely with supporters and staff to deliver an exceptional matchday experience.
Key Roles and Responsibilities
- Crowd Management: Oversee the movement of fans in and around the stadium, ensuring safety and preventing overcrowding.
- Customer Service: Provide a friendly, approachable presence, assisting fans with directions, queries, or concerns.
- Access Control: Monitor entrances, exits, and restricted areas, checking tickets and ensuring only authorized individuals gain entry.
- Safety Monitoring: Identify potential risks or hazards and respond quickly to any incidents, escalating as necessary.
- Emergency Response: Support evacuation procedures and assist in managing emergency situations in accordance with training and protocols.
- Stadium Rules: Enforce the club’s policies, ensuring a safe and enjoyable environment for everyone.
- Team Collaboration: Work closely with fellow stewards, supervisors, and emergency services to deliver a seamless matchday operation.
Key Attributes and Characteristics
- Professionalism: Represent Aston Villa Football Club with integrity, courtesy, and a commitment to high standards.
- Approachable: Be welcoming and supportive, ensuring fans feel safe and valued.
- Alertness: Maintain vigilance to identify potential issues and act promptly.
- Confidence: Handle challenging situations calmly and assertively.
- Team Player: Collaborate effectively with colleagues to ensure matchday success.
- Adaptability: Thrive in a dynamic environment with varying challenges and responsibilities.
Qualifications and Requirements
- Must be at least 18 years old.
- Willingness to travel to and from Aston Villa Football Club independently.
- Availability for Saturday or Sunday afternoons, as well as midweek evening games.
- Good communication skills and a customer-focused attitude.
- Preferred but not essential:
- Previous stewarding or customer service experience.
- NVQ Level 2 in Spectator Safety or willingness to work towards it (training provided).
What We Offer
- Competitive Hourly Rate: Earn while being part of the matchday excitement.
- Friendly Environment: Join a supportive team that values collaboration and camaraderie.
- Ongoing Training and Development: Access opportunities to enhance your skills, including formal qualifications in spectator safety.
- Be Part of the Action: Experience the buzz of matchdays at Aston Villa Football Club.
Be the face of safety and hospitality on matchdays—join Aston Villa Football Club as a Matchday Steward today!
Location: Luton Town Football Club, Kenilworth Road Stadium
Luton Town Football Club, Kenilworth Road Stadium
#J-18808-Ljbffr
Matchday Steward employer: Crowdsafeuk
Contact Detail:
Crowdsafeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Steward
✨Tip Number 1
Familiarise yourself with Aston Villa Football Club's history and values. Understanding the club's culture will help you connect better with fans and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Network with current or former stewards at Aston Villa or similar clubs. They can provide valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Attend a few matches as a spectator to observe the matchday operations. Pay attention to how stewards interact with fans and manage crowd control, which will give you practical knowledge to discuss in your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated customer service or teamwork. Being able to share specific examples will show your suitability for the role.
We think you need these skills to ace Matchday Steward
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Matchday Steward. Familiarise yourself with crowd management, customer service, and safety monitoring to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in stewarding or customer service, be sure to highlight this in your CV and cover letter. Use specific examples to demonstrate how your skills align with the job requirements.
Show Enthusiasm: Express your passion for football and working in a dynamic environment. Mention why you want to be part of Aston Villa Football Club and how you can contribute to creating a safe and enjoyable matchday experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail.
How to prepare for a job interview at Crowdsafeuk
✨Show Your Enthusiasm
Express your passion for football and the role of a steward. Let them know why you want to be part of the matchday experience at Aston Villa Football Club, as enthusiasm can set you apart from other candidates.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to assist fans with queries and concerns, as this is a key aspect of the steward role.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as crowd management or emergency responses. Think through potential scenarios and articulate your approach clearly and confidently.
✨Emphasise Teamwork
Discuss your experience working in teams and how you collaborate effectively with others. The role requires close cooperation with fellow stewards and staff, so showcasing your team player attitude is essential.
