Closing Specialist Exeter ·

Don’t meet every requirement? Apply anyway! Studies show that women or people of colour are less likely to apply for jobs unless they meet every requirement. If you think you’re slightly underqualified, don't be discouraged to apply. You can help make Crowdcube become a better place. As an Equal Opportunity Employer we are committed to building a diverse team that feels valued. We do not discriminate based on race, colour, national origin, sexual orientation, gender, age, religion, mental or physical disability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it’s essential for success.

Who we are: As a leading European retail investment marketplace, Crowdcube raises finance for Europe's hottest high-growth businesses by giving investors the opportunity to back businesses they believe in. Crowdcube was inspired by an unshakable belief in entrepreneurs that dream big, push at the edges and want to make a difference. Our mission is to democratise investment, helping to fuel the next generation of business who want to leave a mark on the world. Since founding in 2011, our investor community of 1.7m+ has helped to raise more than £1.4 billion for over 1,300 mission-driven businesses across Europe, such as ZOE, Nothing, Qonto, Finary, Revolut, Cowboy, Monzo, Heura, Brewdog, Grind, Chip & what3words.

Job Outline: We are looking for a Closing Specialist to join our Closing Team. This is a diverse role and we are looking for someone who is passionate about providing the best experience and will drive to ensure such experience; who is interested in working in the start-up industry and with investors. This role will be based in our Exeter office.

Day to day you will:

• Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs.
• Work with other departments to get the information you need to support and resolve investor and company queries.
• Participate in meetings to keep up to date with other departments and funded companies' actions.
• Handling investor complaints in the first instance, and escalating as per procedure.
• Send investor updates via our CRM system.
• Assist investors regarding their payments.
• Assist investors regarding their AML checks when needed.
• Management of the completion process and client relationships for European and UK companies.
• Raising invoices.
• Preparing & submitting tax relief applications.
• Preparing and submitting compliance packs.
• Arranging & paying out large sums of money to companies.
• Updating companies with regards to Anti-Money Laundering checks and payment collection (working closely with the Finance and AML Teams).
• Working closely with the legal team in order to finalise the completion of the round.

In addition, support the Head of Closing to continuously improve the customer experience, this includes (but not limited to):

• Being proactive and raising areas of improvement.
• Raise product issues and work with our Engineering Team in resolving in a timely manner.
• Developing processes (with and without Product support) for improving the efficiency of dealing with company completions.
• Working with the Product team to improve the experience for companies completing rounds, including improvements to the portfolio and other new product offerings.
• Improving company content, FAQs and communications.

Ideally you will have:

• Excellent written and verbal communication skills in English are essential.
• Fluency in French and/or Spanish is an advantage but not essential.
• Previous experience in a customer related role.
• Excellent customer service skills.
• Meticulous attention to detail.
• Extremely organised with the ability to prioritise your own workload and manage your own time effectively.
• Adaptability in the face of changing and short-notice deadlines.
• Proven knowledge of MS Office and Google Apps for work.
• Knowledge of a CX system such as Zendesk or Intercomm, in particular use of AI capabilities is an advantage but not essential.
• Strong project management skills.
• Strong B2B customer service skills.

In addition, resonate with the following:

• Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no.
• Communicator: Articulate, Persuasive, Good listener, Empathetic.
• Questioning: Curious, Open-minded, Comfortable expressing their opinions, Healthy disrespect for the status quo.
• Methodical: Logical, Data-driven, Well informed.
• Practical: Detail oriented, Pragmatic, Organised, Good under pressure.
• Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action.
• Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven.
• Creative: Insightful, Innovative, Problem Solver.
• Experience: Highly confident and experienced speaking and working with both European and UK clients.

What we are offering: We like to nurture talent and ensure members of our team develop and hone their skills through training, attending conferences and subscriptions to online courses. We’re passionate and hard-working, and we take care of our team:

• Salary up to £35,000 (DOE).
• Participation in the employee share option plan (subject to the prevailing company policy at the time).
• 25 days holiday + bank holidays + holiday for tenure.
• Pension Scheme at 4% matched (UK Residents Only).
• Private Medical Scheme with AXA including dental and optical cash plans.
• Access to Oliva, a mental health platform.
• Life Assurance Scheme (4 x salary).
• A well-being allowance of £400 per year.
• An allocation of £600 per year towards professional development.
• Cycle to work scheme.

Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team. There aren't any trick questions and the task will typically be based on a real scenario the team have worked on. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.