At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Join a renowned design studio with a strong industry reputation.
- Benefits: Great benefits package in a vibrant London location.
- Other info: Collaborative team atmosphere with opportunities for professional growth.
- Why this job: Be the go-to tech guru in a creative environment and make a real impact.
- Qualifications: 4 years of IT support experience, ideally in the design or built environment.
The predicted salary is between 30000 - 40000 £ per year.
About The Role: The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Coordinator to join their team in London on a permanent basis. In this role, you will be the first point of contact for all software/hardware related issues and will support the wider team with day-to-day IT needs. Reporting directly to the IT Manager, you will work together in a collaborative manner to ensure all issues and troubleshooting are resolved timely and efficiently. This is an excellent opportunity to join a leading, design-led company who are a solid name in the industry. This is an office-based role and would suit someone with previous IT support experience, ideally within the design industry/built environment.
Key Responsibilities:
- Deliver 1st and 2nd Line technical support for desktops and maintenance
- Set up and maintain workstations and laptops
- Collaborate with IT Manager on system reviews and software management
- Manage and support cloud-based email (Office 365)
- Oversee internal phone system and coordinate with telecom suppliers
- Guide staff on software usage and resolve day-to-day technical challenges
- Monitor and maintain server and folder structures, data storage, and backups
Key Skills / Requirements:
- 4 years of relevant experience required, ideally within the built environment
- Experience with Windows troubleshooting required, with Mac OS experience advantageous
- Ability to work well under pressure, efficiently and organised
- Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
- Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape desirable
- Confident prioritising and balancing your workload effectively
- Strong problem solver with a logical thinking approach
- Approachable with good verbal and written communication
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
The Crowd is an equal opportunities employer and agency.
IT Support Coordinator in London employer: CROWD CREATIVE
Join a vibrant and innovative design studio in London as an IT Support Coordinator, where you'll be part of a collaborative team dedicated to delivering exceptional support for cutting-edge projects. With a strong emphasis on employee growth, a comprehensive benefits package, and a dynamic work culture, this role offers a unique opportunity to thrive in a creative environment while enhancing your technical skills. Experience the excitement of working in a highly regarded firm that values its employees and fosters a supportive atmosphere.
