At a Glance
- Tasks: Provide top-notch IT support and maintain tech systems for a creative design studio.
- Company: Join a multi-award winning design studio known for its innovative international projects.
- Benefits: Enjoy a fantastic benefits package and work in a vibrant London location.
- Other info: Opportunity to collaborate with industry leaders and develop your IT skills.
- Why this job: Be part of a dynamic team, enhancing IT solutions in a creative environment.
- Qualifications: 3-4 years of relevant experience, strong communication skills, and tech problem-solving abilities required.
About The Role:
Find out if this opportunity is a good fit by reading all of the information that follows below.
The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London.
You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client’s IT goals.
Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town!
Key Responsibilities:
- Deliver 1st and 2nd Line technical support for desktops and maintenance
- Set up and maintain workstations and laptops
- Collaborate with Head of IT on system reviews and software management
- Manage and support cloud-based email (Office 365)
- Oversee internal phone system and coordinate with telecom suppliers
- Guide staff on software usage and resolve day-to-day technical challenges
- Monitor and maintain server and folder structures, data storage, and backups
Key Skills/Requirements:
- 3-4+ years of relevant experience required, ideally within the built environment
- Strong communication skills
- Ability to work well under pressure, efficiently and organised
- Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
- Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
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The Crowd is an equal opportunities employer and agency.
IT Support Assistant employer: CROWD CREATIVE
Join a dynamic and innovative mid-sized design studio in London, renowned for its international projects and collaborative work culture. As an IT Support Assistant, you will benefit from a comprehensive package that includes professional development opportunities and a vibrant office environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as CAD software, Adobe, Rhino, and Autodesk Apps. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in providing 1st and 2nd line support. Prepare examples of how you've successfully resolved technical issues in previous roles, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Research the company’s recent projects and their reputation in the industry. Being knowledgeable about their work will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 1st and 2nd line support. Mention specific software and tools you are familiar with, such as Office 365, CAD software, and Adobe.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with their needs, especially your ability to diagnose and fix technical problems efficiently.
Showcase Communication Skills:Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated technical information to non-technical staff in previous positions.
Highlight Relevant Experience:Detail your experience in managing cloud-based systems and any collaborative projects you've worked on. This will demonstrate your ability to work well under pressure and contribute to team goals.
How to prepare for a job interview at CROWD CREATIVE
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially in relation to desktops and maintenance. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Demonstrate Strong Communication
Since the role involves guiding staff on software usage, it's crucial to exhibit your communication skills. Practice explaining complex technical concepts in simple terms, as this will show your ability to assist non-technical colleagues.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of CAD software, Adobe, Rhino, Autodesk Apps, and Enscape. Be ready to discuss how you've used these tools in previous roles and how you can apply that knowledge in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to manage multiple IT issues simultaneously and how you prioritised tasks to ensure efficient resolution.
