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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic architecture team.
- Company: Join a prestigious international architecture practice known for its collaborative culture.
- Benefits: Enjoy a competitive benefits package and opportunities for career growth in a people-focused environment.
- Why this job: Perfect for tech enthusiasts eager to explore advanced technologies while supporting a creative team.
- Qualifications: Experience in IT support, proficiency in Office 365, and strong troubleshooting skills required.
- Other info: Work closely with international teams and contribute to exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a prestigious and desirable international architecture practice, are seeking an IT Assistant to join their collaborative team in London. As the IT Assistant, you will play a vital role in providing high-quality technical support to employees across the organisation. Working closely with the IT Coordinator and IT Manager based in London, and in collaboration with IT support teams in international offices, you will help ensure the prompt and effective resolution of all IT-related issues. This role is key to supporting the client’s broader IT objectives, contributing to the ongoing development, improvement, and reliability of their systems. The ideal candidate will have experience working in hybrid environments and a strong command of Office 365, with the ability to troubleshoot a wide range of technical issues confidently and efficiently.
This is a perfect opportunity for an individual looking to utilise their expertise in providing outstanding technical support while also exploring new advanced technologies. The opportunity also allows contribution to your career growth by working within a top practice that will elevate your development. Our client offers a competitive benefits package, people-focused work culture and collective environment.
Key Responsibilities:- Support the London studio with any IT-related tasks while also supporting other locations
- Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems
- Help staff with arranging new desktops and laptops
- Troubleshoot and maintain network, server and video conference software/hardware
- Manage and maintain Azure hybrid environment and Office 365, including Exchange Online, SharePoint, and OneDrive and related products
- Coordinate the implementation of new IT systems and applications
- Ensure that all IT documentation is updated
- Support new and existing employees with any IT training and onboarding that is required
- Record and manage service requests and incidents using the incident management system
- Work closely with the IT Manager to communicate updates and set clear service expectations
- Previous experience working in IT support within a busy environment
- Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive
- Sound knowledge of Microsoft Teams, Power BI and Power Apps
- Adaptable and confident when handling troubleshooting and problems that occur
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively within a team environment
- Meticulous and structured approach
- Proactive approach time-efficiency in task completion
- Thrives working in a busy and creative environment
- Clear and concise English communication skills, both written and verbal
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
The Crowd is an equal opportunities employer and agency. Due to the high volume of applications we receive, we are unable to contact every applicant. If your application is successful for this role, one of our team will be in touch with you.
IT Assistant employer: CROWD CREATIVE
Contact Detail:
CROWD CREATIVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, especially Office 365, Azure, and Microsoft Teams. Being able to demonstrate your proficiency in these areas during an interview will set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss your approach and the outcomes, as this will highlight your ability to handle the troubleshooting required in this role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your responses during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the company's IT objectives and how you can contribute to them. This shows your enthusiasm for the role and your proactive approach to understanding the organisation's needs.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Office 365 and troubleshooting. Use specific examples that demonstrate your skills in a busy environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work collaboratively. Mention your experience with hybrid environments and how you can contribute to the company's IT objectives.
Highlight Key Skills: In your application, emphasise your proficiency in Microsoft Teams, Power BI, and Power Apps. Clearly outline your communication skills and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and concise communication is essential, so ensure your documents reflect this.
How to prepare for a job interview at CROWD CREATIVE
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365 and other relevant technologies. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively support non-technical staff.
✨Demonstrate Adaptability
The job requires working in a busy environment, so be ready to share examples of how you've adapted to changing situations or handled multiple tasks simultaneously. This will illustrate your ability to thrive under pressure.
✨Prepare Questions
Have a few thoughtful questions ready about the company's IT systems or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
