At a Glance
- Tasks: Manage front of house, support admin tasks, and ensure smooth daily operations.
- Company: Join a leading international architectural practice known for its innovative design.
- Benefits: Enjoy hybrid working, professional development support, and a collaborative culture.
- Other info: Open to candidates from various backgrounds, including retail and hospitality.
- Why this job: Perfect for outgoing individuals wanting to grow in a creative, professional environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
About The Role:
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
An exceptional opportunity has arisen to join a dynamic, mid-sized architecture studio that is making waves in the industry during an exciting period of growth. Our client, known for their design-led and distinctive projects, is seeking a Front of House Coordinator to join their London office on a permanent basis.
The ideal candidate will have outstanding customer service and interpersonal skills. In this varied and integral role, you will be the welcoming face and voice of the studio, managing front-of-house duties and ensuring a positive first impression. This position is well-suited to someone with prior experience in a similar role within the creative industry.
Based in a vibrant area of central London, the studio offers a stunning workspace, a collaborative and social environment, and a strong focus on diversity and employee wellbeing. Additional benefits include profit sharing and a range of perks designed to support and reward their team. If you’re looking for a front-of-house role within an inspiring creative studio, this could be the perfect opportunity!
Key Responsibilities:
- Meet and greet all visitors and clients and handle incoming calls
- Manage studio schedule and daily updates i.e. meetings, absences, and out-of-office staff
- Oversee attendance and adhere to health guidelines in the studio
- Manage mail, deliveries, and courier services efficiently
- Keep the studio clean and ready for meetings
- Maintain supplies of stationery, kitchen essentials, and office equipment
- Coordinate storage, archiving, and logistics for office goods
- Assist with facilities management and resolve related issues
- Perform additional ad-hoc administrative tasks as needed
Key Skills / Requirements:
- Previous experience working in a similar role or customer facing environment
- Excellent customer service skills with excellent phone manner
- Strong communication, organisation, and multitasking abilities
- Proficient in managing technology, such as office equipment / databases
- Detail-oriented to ensure cleanliness and high standards of service
- Adaptable to fast-paced environments
- Effective problem-solver with a can-do attitude
- Strong teamwork, supporting various departments and collaborating with HR and facilities management
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
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The Crowd is an equal opportunities employer and agency.
Front of House Coordinator employer: CROWD CREATIVE
Join a leading international architectural practice in London as a Front of House Coordinator, where you'll thrive in a vibrant and collaborative work culture. With a strong emphasis on professional development, enhanced benefits, and hybrid working options, this role offers a unique opportunity to grow your career in a dynamic environment that values energy and a proactive attitude. Be part of a team that supports your journey while ensuring the seamless operation of the studio's administrative functions.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Familiarise yourself with the architectural practice's projects and values. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the industry, which is a big plus for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being articulate and confident in your responses will showcase your proactive attitude during the interview.
✨Tip Number 3
Prepare examples from your previous customer service roles that highlight your problem-solving abilities and time management skills. These anecdotes will be invaluable when discussing your experience and how it relates to the Front of House Coordinator position.
✨Tip Number 4
Network with professionals in the architecture and design industry. Attend events or join online forums to connect with people who can provide insights or even refer you to opportunities within the field.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and any administrative skills. Emphasise your ability to manage multiple tasks and your proactive attitude, as these are key for the Front of House Coordinator role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the architecture industry. Mention specific experiences that demonstrate your organisational skills and attention to detail, which are crucial for this position.
Showcase Communication Skills:In your application, provide examples of how you've effectively communicated in previous roles. Highlight any experience in client-facing situations, as excellent communication is essential for this job.
Research the Company:Familiarise yourself with the architectural practice's projects and values. This knowledge will help you tailor your application and show genuine interest in becoming part of their team.
How to prepare for a job interview at CROWD CREATIVE
✨Showcase Your Customer Service Skills
Since the role requires previous client-facing experience, be prepared to discuss specific examples from your past roles. Highlight situations where you successfully managed customer interactions, resolved issues, or enhanced the client experience.
✨Demonstrate Your Organisational Skills
The position demands excellent time management and prioritisation abilities. Share instances where you effectively organised tasks or managed multiple responsibilities simultaneously, showcasing your ability to keep things running smoothly.
✨Express Your Enthusiasm for Architecture and Design
Even if your background isn't in architecture, showing a keen interest in the industry can set you apart. Research the company and its projects, and be ready to discuss what excites you about their work and how you can contribute to their team.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Front of House Coordinator role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
