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For Companies At a Glance
- Tasks: Provide top-notch technical support and engage with customers to solve their queries.
- Company: Join Crowcon, a company that values integrity, collaboration, and innovation.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Be part of a dynamic team with great career advancement potential.
- Why this job: Make a real difference by helping customers and enhancing their experience with our products.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Crowcon's Values Are:
- Do the right thing
- Collaborate and support each other
- Always do your best
- Try new things
- Be yourself
What will you be doing?
As a member of the Service Admin Team, you will be responsible for ensuring that our service levels to our customers are exceeded and our levels of customer engagement support both pre-sales and post-sales customer enquiries. This role will work closely with the service operations team and the FGA sales teams to provide our customers with the technical support they require to minimise customer downtime and support customer acquisition. The team also shares technical expertise with customers and colleagues via Technical Notes and other publications and escalates issues to appropriate departments when problems arise.
Main Responsibilities:
- Expeditiously and professionally support product and technical queries from the customer facing teams, operations teams, service centres, Nationals, Independents and end users meeting defined SLA’s.
- Be a technical specialist across the range of FGA products and software applications.
- Analyse and review technical issues from customers to identify trends and put in place long term solutions.
- Ensure all calls and emails are logged in the appropriate contact handling system (i.e., CRM) with full descriptions of issues, problems, requirements and any timelines or agreements that have been made.
- Maintain an effective log with regular updates and close when completed.
- Support the generation of sales quotations by reviewing applications and suggesting technical/product solutions.
- Support product and application training as required.
- Share and publish technical information and ‘best practice’ with the aim of enabling customers and stakeholders to resolve issues without needing direct support.
- Support warranty requests, service requests or any other reasonable customer request in relation to FGA products.
- Any other reasonable request by the manager.
Your Skills:
FGA Technical Support & Warranty Executive employer: Crowcon
Contact Detail:
Crowcon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FGA Technical Support & Warranty Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Crowcon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the FGA Technical Support & Warranty Executive role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of FGA products. We recommend creating a cheat sheet with key features and common issues to discuss confidently during your chat with the hiring team.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled technical issues or improved customer satisfaction. This will demonstrate your ability to exceed service levels, just like Crowcon values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Crowcon team.
We think you need these skills to ace FGA Technical Support & Warranty Executive
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to support clients in the past. We love candidates who genuinely care about customer satisfaction!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your skills and experiences. We appreciate clarity, so don’t make us dig through paragraphs to find the good stuff!
Tailor Your Application: Take a moment to customise your application for the FGA Technical Support & Warranty Executive role. Mention specific skills or experiences that align with the job description. We want to know why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Crowcon
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Crowcon's values. They emphasise doing the right thing, collaboration, and being yourself. Think of examples from your past experiences that align with these values, as this will show you’re a great cultural fit.
✨Understand the Role
Make sure you have a solid grasp of what the FGA Technical Support & Warranty Executive role entails. Review the job description thoroughly and prepare to discuss how your skills and experiences can help exceed customer service levels and support both pre-sales and post-sales enquiries.
✨Prepare for Technical Questions
Since this role requires technical expertise, brush up on the FGA products and software applications. Be ready to discuss how you would handle specific technical queries or issues, and think about trends you've noticed in previous roles that could apply here.
✨Show Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've analysed and resolved technical issues in the past. Highlight your ability to identify trends and implement long-term solutions, as this is crucial for minimising customer downtime and enhancing customer engagement.