Line Support Technician

Help grow a safer, cleaner, healthier future for everyone, every day. We are looking to recruit a Line Support Technician to the Production department to contribute to delivering company growth goals. This is a local role reporting to the Manufacturing Engineering Manager.

Crowcon’s values are:

• Do the right thing
• Collaborate and support each other
• Always do your best
• Try new things
• Be yourself

Main Responsibilities:

• Develop and maintain a strong working knowledge of Crowcon products and associated manufacturing processes.
• Provide first-line technical support across all product ranges, triaging and repairing units to component level.
• Own investigation of production test failures and repeat issues, driving root cause analysis and supporting permanent corrective actions.
• Support and improve production test and assembly equipment to maximise uptime and process stability.
• Maintain, calibrate and commission assembly and test equipment in line with planned maintenance schedules.
• Analyse production data (e.g. test failures, rework trends, downtime) to identify improvement opportunities.
• Contribute to continuous improvement initiatives using structured problem-solving tools (e.g. 5 Whys, Ishikawa, 8D).
• Support the introduction of new products and process changes into manufacturing, ensuring robust transition to production.
• Create clear technical reports relating to product and process issues.
• Act as a technical mentor to apprentice technicians and production operators, supporting skills development on the shop floor.
• Ensure safe working practices in accordance with company health and safety policies, including ESD control.

Your skills & experience:

• HNC or equivalent qualification in a relevant engineering discipline / comparable technical skillset gained through relevant work experience.
• Minimum 3 to 5 years experience in an electronics manufacturing, test or repair environment.
• Strong fault finding capability to component level on electronic assemblies.
• Ability to analyse BOMs, circuit diagrams, schematics and technical documentation.
• Good electro-mechanical knowledge, supported by qualification or equivalent experience.
• Understanding of production test equipment and automated test environments.
• Working knowledge of Lean tools (e.g. 5S, process mapping) and structured problem solving techniques (e.g. root cause analysis, Ishikawa).
• Experience working within ISO 9001 or regulated manufacturing environments.
• Confident soldering and rework skills.
• Ability to interpret production performance data and identify trends.
• Strong organisational skills with the ability to manage multiple priorities in a fast paced production environment.
• Good written and verbal communication skills, able to articulate technical issues clearly to different audiences.
• Competent in Microsoft Office applications.

About you:

• You are a self-motivated, organised and driven individual who can prioritise workloads to ensure stoppages are resolved expediently, maximising possible up time.
• You can communicate effectively to different teams to ensure a shared understanding of the problems.
• You are conscientious and always strive to do the right thing for yourself, your colleagues and our customers.
• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

Company benefits:

• Generous company pension (up to 10.5% matched on a sliding scale)
• Halma shares
• Health cashplan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing

Salary range: £28,000-30,000

At Crowcon, we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.