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- Tasks: Support customers and build relationships while processing orders and providing excellent service.
- Company: Join Halma, a global leader in life-saving technology with a mission for a healthier future.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a collaborative team in a dynamic environment with career advancement potential.
- Why this job: Make a real difference by helping customers and contributing to a safer, cleaner world.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Help grow a safer, cleaner, healthier future for everyone, every day. As a member of the Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.
Main Responsibilities:- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contact and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Attention to detail.
- Willingness to learn our products.
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Customer Relationship Administrator in Abingdon employer: Crowcon Detection Instruments Ltd.
Contact Detail:
Crowcon Detection Instruments Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Administrator in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current employees at Crowcon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Customer Relationship Team.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship management. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and attention to detail.
✨Tip Number 3
Show your passion for the role! During interviews, express your enthusiasm for helping customers and your willingness to learn about Crowcon's products. This will help you stand out as a collaborative team player.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relationship Administrator in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Administrator role. Highlight your communication skills and any experience with ERP and CRM systems, as these are key for us.
Show Your Passion: We love candidates who are genuinely excited about our mission. Share why you want to be part of a team that contributes to a safer, cleaner, healthier future. Let your enthusiasm shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a methodical approach, so structure your thoughts logically to make it easy for us to follow.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can set up alerts for future opportunities!
How to prepare for a job interview at Crowcon Detection Instruments Ltd.
✨Know Your Customer Relationship Basics
Before the interview, brush up on your understanding of customer relationship management. Familiarise yourself with common practices and tools like CRM systems, as well as the specific ones used by the company. This will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss your methodical approach to problem-solving. Think of specific instances where you faced a challenge in a customer service role and how you navigated it. This will highlight your ability to handle the responsibilities of the position.
✨Emphasise Your Team Player Attitude
This role involves working closely with the Sales Team and other colleagues. Be ready to talk about your experiences collaborating with others, how you contribute to a positive team environment, and your flexible attitude towards work. This will resonate well with the company's values.