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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and maintain computer systems.
- Company: Join a family-owned business known for high-quality homes and exceptional customer service.
- Benefits: Enjoy flexible working, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of a supportive team with opportunities for training and personal development.
- Qualifications: GCSEs required; BSc/BA in Computer Science preferred, along with IT certifications.
- Other info: Participate in exciting infrastructure projects and enjoy free parking with EV charging.
The predicted salary is between 30000 - 42000 £ per year.
A family-owned business committed to building high-quality homes backed up with first-class customer service. Our strength lies in the care and attention given to all our design, specification of fixtures and fittings, and a high-quality finish.
Things you may not know about Croudace:
- 5-star Customer Satisfaction recipients from the Home Builders Federation 12 years in a row
- Our new homes come with EV Ports as standard
- Croudace are the proud sponsor of Duratec racing driver Michael Gibbins
- Last year Croudace achieved a 42% drop in operational emissions
A fantastic opportunity has arisen for an enthusiastic and motivated Service Desk Technician to join our IT team based in Caterham, Surrey. Reporting to the Head of IT, your primary responsibility will be to provide a hands-on IT support service for incidents and service requests. You will assist with the maintenance and operation of our computer systems and software.
Some of your key responsibilities:
- Manage incidents, user requests, and issues raised through the IT Service Desk.
- Troubleshoot and resolve hardware and software issues, providing remote or on-site support as necessary.
- Maintain accurate records of support requests, resolutions, and relevant information in the IT Service Desk system.
- Install, configure, and update software applications and operating systems on company workstations.
- Deliver new installations of hardware and software, and associated upgrades.
- Develop user-friendly documentation and guides for common IT procedures and issues.
- Conduct training sessions for staff on basic IT skills and best practices.
- Perform routine maintenance tasks, such as system checks, backups, and monitoring system performance.
- Proactively identify and implement improvements to IT systems and processes.
- Provide mentoring and support to junior team members within the Service Desk Team.
- Participate in infrastructure projects as required.
Requirements:
- Educated to GCSE level, including maths and English.
- Ideally have a BSc/BA in Computer Science or a related field.
- ITIL Foundation v3/4, Microsoft Certified Professional (MCP) certification, and CompTIA A+ are also desirable.
- Strong problem-solving and analytical skills.
- Excellent understanding of Microsoft Office 365 applications with a focus on customer service.
What we can offer you:
- Competitive package.
- 25 days holiday (increasing with service) with an additional day for your Birthday.
- Generous Pension Scheme (Up to 15% total contribution).
- Discretionary Bonus.
- Flexible Working, providing you with flexibility around your hours.
- A range of benefits to support physical & mental wellbeing (including discounted gym membership, EAP programme with mental health support, private healthcare through BUPA, and access to a discount platform).
- Life assurance, providing cover up to 8x your annual salary.
- Free parking & EV charging at our offices.
- Up to 3 paid volunteer days per year to support with one of our volunteering projects.
- Training & development opportunities, with funding towards professional membership.
Service Desk Technician employer: Croudacehomes
Contact Detail:
Croudacehomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, especially Microsoft Office 365. Being able to demonstrate your proficiency in these applications during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research Croudace as a company and their commitment to customer service. Understanding their values and how they approach customer satisfaction can help you tailor your responses in interviews, showing that you align with their mission.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved IT issues or provided excellent customer support. Having specific anecdotes ready will help you illustrate your problem-solving skills and customer service focus.
✨Tip Number 4
Consider brushing up on ITIL principles, as having a solid understanding of IT service management can set you apart from other candidates. This knowledge will be particularly relevant when discussing how you manage incidents and improve IT processes.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Croudace's values and commitment to customer service. Highlight your alignment with their focus on quality and community involvement in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in IT support, particularly in managing incidents and troubleshooting. Use specific examples that demonstrate your problem-solving skills and customer service orientation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your qualifications, such as any IT certifications, and how they relate to the responsibilities of the Service Desk Technician position.
Highlight Relevant Skills: In your application, emphasise your technical skills, especially with Microsoft Office 365 and any experience with ITIL practices. Discuss your ability to develop user-friendly documentation and conduct training sessions, as these are key aspects of the role.
How to prepare for a job interview at Croudacehomes
✨Research the Company
Before your interview, take some time to learn about Croudace and its commitment to customer service and sustainability. Understanding their values and recent achievements, like the 5-star Customer Satisfaction award, will help you align your answers with their mission.
✨Showcase Your Technical Skills
As a Service Desk Technician, you'll need strong problem-solving abilities and technical knowledge. Be prepared to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Microsoft Office 365 applications.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Think of examples from your past experiences where you successfully resolved issues or improved processes, and be ready to explain your thought process.
✨Emphasise Teamwork and Mentoring
Croudace values collaboration and support within teams. Highlight any experience you have in mentoring junior staff or working effectively in a team environment, as this will demonstrate your ability to contribute positively to their IT team.
