Receptionist (Part time, AM shift) in Caterham

Croudace Homes is a family owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we are committed to building high quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time. At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect & continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on wellbeing and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed - because when our people thrive, so does our business. We are proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

An exciting opportunity has arisen for a confident and motivated Receptionist to join our facilities department, based at our head office in Caterham. The postholder will be required to provide comprehensive front-of-house support by professionally managing incoming calls, messages, and visitor reception. Additionally, they will be acting as the first point of contact, ensuring enquiries are handled efficiently and courteously, and consistently project a welcoming, organised, and professional image of the Company.

Hours of work: This role is 5 days per week (Monday-Friday), covering the morning shift on Reception. Normal working hours are 8am until 1pm (25 hours per week). On occasion, the post holder might need to swap to the afternoon shift, and cover sickness or holiday as required.

The role consists of:

• Manage incoming calls, redirecting as required and relaying messages via email
• Greet and manage visitors and contractors, ensuring sign-in procedures are followed
• Maintain staff records, including joiners and leavers, and manage office access using company systems
• Keep the reception area tidy, professional, and representative of the company at all times
• Handle incoming and outgoing post, parcels, and special deliveries, maintaining accurate logs
• Monitor and report switchboard faults, raise IT and Facilities maintenance tickets as required
• Organise internal and external meetings and office events
• Support health, safety, and emergency procedures, including fire and evacuation protocols
• Order and manage office supplies, stationery, and refreshments, liaising with suppliers
• Provide ad hoc administrative support to other departments as needed
• Assisting departments with administrative duties

Skills & knowledge you'll bring: You will be confident and self-motivated, with strong organisational skills to manage a busy and varied workload effectively. You will have excellent interpersonal and communication skills, enabling you to liaise professionally with staff at all levels, as well as contractors, clients, and visitors. Your approachable and organised manner will ensure a positive first impression and support the smooth day-to-day running of the business.

Why join Croudace? At Croudace Homes, we believe our people are our greatest asset - and we're committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependent):

• 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday
• Generous Pension Scheme with up to 10% employer contribution
• Discretionary bonus to recognise your performance and contribution
• Wellbeing benefits: discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, biannual health checks
• Life assurance cover of up to 8x your annual salary
• Up to three paid volunteer days each year to get involved in meaningful community projects
• Training and development opportunities, including support for professional memberships and continued career progression
• Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms
• Everything else: retail discount platform, free fruit in the office, monthly dress down Friday raising money for nominated charities, fund match for charity sponsorship and modern offices that facilitate collaborative working

At Croudace, we don't just build homes - we build fulfilling careers. Whether you're starting out or bringing years of experience, you'll find a workplace that genuinely supports your development and celebrates your success. If you'd like to find out more about this role, please don't hesitate to get in touch. If you believe you have the skills and experience we're looking for, we'd love to hear from you. Apply today and make the next move in your career with Croudace Homes.