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- Tasks: Support customers by performing maintenance and remedial works on new homes.
- Company: Croudace Homes is a family-owned housebuilder with a legacy of quality since 1946.
- Benefits: Enjoy 26 days holiday, a generous pension scheme, and wellbeing perks like gym discounts.
- Why this job: Join a supportive culture focused on growth, community, and employee well-being.
- Qualifications: Experience in housing or trades, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for training and professional development available.
The predicted salary is between 24000 - 36000 £ per year.
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Who are Croudace Homes?
Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we\’re committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.
Who are Croudace Homes?
Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we\’re committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.
At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We\’re proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.
Customer Care Operative
We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.
What you\’ll be doing:
Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.
Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you\’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.
Skills & knowledge you\’ll bring:
Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable
Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable
Ability to effectively communicate with all levels both internally and externally but with a particular customer focus
Strong organisational, timekeeping and attention to detail skills
You will hold a full UK driving licence and be comfortable driving a van
Why join Croudace?
At Croudace Homes, we believe our people are our greatest asset-and we\’re committed to rewarding and supporting them. In return for your skills and dedication, you\’ll receive a competitive package that includes (role dependant):
26 days holiday, increasing with service, plus an additional day off to celebrate your birthday
Generous Pension Scheme with up to 10% employer contribution
Discretionary bonus to recognise your performance and contribution
Wellbeing benefits: discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks
Life assurance cover of up to 8x your annual salary
Up to three paid volunteer days each year to get involved in meaningful community projects
Training and development opportunities, including support for professional memberships and continued career progression
<img src=\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAB0AAAAfCAYAAAAbW8YEAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAQPSURBVEhLvZZdTJtVHIcfELAQ6BiFAmXlc3yOgXzLCji3iVtiWGSZJKCAJs4bdd6YXZmZu…
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Construction
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Customer Care Operative employer: Croudace Homes Limited
Contact Detail:
Croudace Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Familiarise yourself with Croudace Homes' values and mission. Understanding their commitment to quality and community will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any relevant experience in customer service or maintenance roles. Be prepared to discuss specific examples where you've successfully resolved customer issues or completed maintenance tasks efficiently.
✨Tip Number 3
Demonstrate your communication skills by preparing to explain how you would interact with customers and other departments. Think of scenarios where effective communication led to positive outcomes in your previous roles.
✨Tip Number 4
Show your organisational skills by discussing how you manage your time and prioritise tasks. Consider sharing methods you use to ensure all work is completed within deadlines, especially in a busy environment like construction.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Operative at Croudace Homes. Familiarise yourself with the skills and knowledge required, such as house maintenance and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience in the residential housing industry or any trade background. Emphasise your organisational skills, attention to detail, and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Croudace Homes' values. Mention specific examples from your past experiences that demonstrate your ability to meet customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Croudace Homes Limited
✨Know the Company
Before your interview, take some time to research Croudace Homes. Understand their history, values, and what sets them apart in the housing industry. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer care or the residential housing industry. Be specific about your skills in maintenance and how they relate to the role of a Customer Care Operative.
✨Demonstrate Communication Skills
Since the role requires effective communication with customers and various departments, prepare examples that showcase your ability to communicate clearly and professionally. Think of situations where you resolved issues or improved customer satisfaction.
✨Show Your Organisational Skills
The job involves managing time effectively and paying attention to detail. Be ready to discuss how you prioritise tasks and manage your time, especially when dealing with multiple projects or deadlines.
