Customer Care Operative

Who are Croudace Homes?
Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we\’re committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.

At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We\’re proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Customer Care Operative
We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.

What you\’ll be doing
:

Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.

Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you\’ll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.

Skills & knowledge you\’ll bring
:

Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable

Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable

Ability to effectively communicate with all levels both internally and externally but with a particular customer focus

Strong organisational, timekeeping and attention to detail skills

You will hold a full UK driving licence and be comfortable driving a van

Why join Croudace?
At Croudace Homes, we believe our people are our greatest asset-and we\’re committed to rewarding and supporting them. In return for your skills and dedication, you\’ll receive a competitive package that includes (role dependant):

26 days holiday
, increasing with service, plus an additional day off to celebrate your birthday

Generous Pension Scheme
with up to 10% employer contribution

Discretionary bonus
to recognise your performance and contribution

Wellbeing benefits:
discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks

Life assurance
cover of up to 8x your annual salary

Up to three paid volunteer days
each year to get involved in meaningful community projects

Training and development opportunities
, including support for professional memberships and continued career progression