Retail Media Account Manager Retail Media · Shrewsbury ·

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

The Retail Media Account Manager is a pivotal role within our Retail Media team, perfect for an analytical and creative digital marketing professional who thrives on driving results. You will be responsible for the day-to-day management and performance of a portfolio of client accounts, translating strategy into flawless execution. You will work closely with our global network of freelancers, the Croudie Network, to ensure scalable, high-quality campaign delivery. Beyond campaign execution, you will have the opportunity to help shape retail media best practices, mentor junior team members, and collaborate across teams to deliver on client Account Development Plans (ADPs). This role combines technical expertise, exceptional client management, and commercial acumen - giving you the chance to make a tangible impact on both our clients’ growth and the agency’s success.

RESPONSIBILITIES

• Campaign Management
  • Delivering the day-to-day implementation of retail media campaigns for key clients, ensuring performance is optimised to meet targets.
  • Responsible for the day-to-day management of client budgets, ensuring accurate pacing and financial hygiene.
  • Utilising industry-leading platforms such as Amazon Ads, Skai, Google Analytics, and Amazon Marketing Cloud to execute and measure campaigns.
  • Responsible for ensuring that all of your client accounts adhere to retail media best practice, monitoring and managing all hygiene factors.
• Data & Reporting
  • Providing comprehensive campaign reporting and measurement on the effectiveness of all activity.
  • Ensuring all client reports are delivered on-time and to a high standard of accuracy.
  • Analysing campaign data to identify key insights, trends, and opportunities for performance improvement.
  • Sharing learnings and results with the wider Retail Media, Programmatic, Paid Social, PPC, and Analytics teams to drive performance and efficiencies.
• Croudie Network & Internal Processes
  • Shape retail media best practices and create scalable, efficient processes to support the team’s growth.
  • Stay ahead of the curve on new market tools, platforms, and retail media opportunities to enhance client strategies and our product offering.
  • Delegate and manage tasks through the Croudie Network to ensure efficient and high-quality delivery.
  • Share insights on industry trends and innovations with the wider team, fostering a culture of continuous learning and innovation.

PERSON SPECIFICATION

• Experience in digital marketing with strong retail media knowledge (Amazon Ads, Skai, Google Analytics, Amazon Marketing Cloud).
• Analytical and data-driven, able to turn insights into optimised campaigns and measurable results.
• Skilled at managing client budgets, expectations, and delivering campaigns that hit targets.
• Confident working with a variety of stakeholders to deliver high-quality, scalable campaigns.
• Excellent communicator with a collaborative approach, able to mentor junior colleagues and work across teams.
• Curious and proactive, staying ahead of industry trends, tools, and opportunities.
• Thrives in a fast-paced, client-focused agency environment with a mix of technical, commercial, and strategic responsibility.

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years.
• 25 days holiday a year.
• Discretionary annual performance based incentive.
• Sale commission.
• Recruitment referrals bonus.
• Health & Wellbeing contribution.
• 2 Recharge Days each holiday year.
• Ride to Work scheme.
• Railcard Season Ticket loan.
• Home office chair and home office screen.
• Free fruit, breakfast cereals, snacks and tea & coffee in the office.
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave.
• Life insurance and income protection.
• Medical Cash Plan.
• Pension.
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform).
• IPA Membership.
• Peer to peer recognition scheme 'bonusly'.
• Team off-sites/regular socials.
• Year-round holiday parties.
• Flexible working options.
• Day to make a difference.

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes.
• Eye on the future - our value on futurism, creativity and passion.
• Generous in spirit - our value on people, development and inclusion.
• Do what you say - our value on integrity and accountability.
• Make a difference - our value on purpose and impact.