At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Boroughbridge depot.
- Company: Join Crossroads Truck & Bus Ltd, Volvo Truck and Bus specialists in Yorkshire and Lincolnshire.
- Benefits: Enjoy a loyalty bonus, excellent pension scheme, and comprehensive healthcare cash plan.
- Other info: Dynamic work environment with a focus on career progression and employee well-being.
- Why this job: Be part of a team that values your growth and offers extensive training opportunities.
- Qualifications: Strong team player with a positive attitude; experience in customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm. Alternate Saturdays 8am - 12noon.
Overview of the Role- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
The successful candidate will have a positive, can do attitude, and willingness to work as part of an effective team.
What Do We Offer?- Loyalty bonus.
- Excellent contributory pension scheme.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business. Be part of a team that values your growth, development, and career progression. We are more than a dealer.
Customer Service Advisor in York employer: Crossroads Truck & Bus
Crossroads Truck & Bus Ltd is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and a supportive work culture at our Boroughbridge depot. With benefits such as a loyalty bonus, an excellent pension scheme, and a healthcare cash plan, we ensure our team members are well taken care of while delivering outstanding customer service in a dynamic environment. Join us to be part of a dedicated team that values your contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Research Crossroads Truck & Bus Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as a Customer Service Advisor at Crossroads.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to delivering first-class customer experiences.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that commitment!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team and how your background aligns with our values at Crossroads Truck & Bus.
Keep It Clear and Concise:In a fast-paced environment like ours, clarity is key! Make your application easy to read by using clear language and bullet points where necessary. This helps us quickly see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Crossroads Truck & Bus
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with the Company
Research Crossroads Truck & Bus Ltd and their services. Knowing about their offerings, especially regarding trucks and buses, will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Service Advisor. Prepare responses that highlight your problem-solving skills and ability to handle difficult situations while maintaining a positive attitude.
✨Showcase Your Team Spirit
Since being a strong team player is crucial, come prepared with examples of how you've successfully collaborated with others in previous roles. Highlight your commitment to teamwork and how it contributes to delivering exceptional service.
