At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Boroughbridge depot.
- Company: Join Crossroads Truck & Bus, the Volvo Truck and Bus specialists in Yorkshire and Lincolnshire.
- Benefits: Enjoy a loyalty bonus, excellent pension scheme, and comprehensive healthcare cash plan.
- Other info: Dynamic work environment with flexible hours and a commitment to staff well-being.
- Why this job: Be part of a team that values your growth and offers extensive training opportunities.
- Qualifications: Strong team player with a positive attitude; previous experience is a plus but not required.
The predicted salary is between 24000 - 28000 € per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm. Alternate Saturdays 8am - 12noon.
Overview of the Role- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
The successful candidate will have a positive, can do attitude, and willingness to work as part of an effective team.
What Do We Offer?- Loyalty bonus.
- Excellent contributory pension scheme.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business. Be part of a team that values your growth, development, and career progression.
Customer Service Advisor in Middlesbrough employer: Crossroads Truck & Bus
Crossroads Truck & Bus Ltd is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and a supportive work culture. Located in Boroughbridge, our team thrives in a fast-paced environment where delivering outstanding customer service is at the heart of what we do. With benefits like a loyalty bonus, contributory pension scheme, and a healthcare cash plan, we ensure our employees feel valued and rewarded for their hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Middlesbrough
✨Tip Number 1
Get to know the company! Research Crossroads Truck & Bus Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will not only boost your confidence but also demonstrate your problem-solving skills when it matters most.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you can bring that exceptional service vibe to our team!
Show Your Passion:In your cover letter, let us know why you're passionate about delivering top-notch customer service. We love seeing candidates who genuinely care about making a difference for our customers.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate well-organised information that makes it easy for us to see your strengths and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Crossroads Truck & Bus
✨Know the Company Inside Out
Before your interview, take some time to research Crossroads Truck & Bus Ltd. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to providing a first-class experience.
✨Practice Your Communication Style
Since excellent telephone manner is crucial for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your communication skills and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
