At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Boroughbridge depot.
- Company: Join Crossroads Truck & Bus, the Volvo Truck and Bus specialists in Yorkshire and Lincolnshire.
- Benefits: Enjoy a loyalty bonus, excellent pension scheme, and comprehensive healthcare cash plan.
- Other info: Fast-paced environment with a focus on customer satisfaction and career progression.
- Why this job: Be part of a team that values your growth and offers extensive training opportunities.
- Qualifications: Strong team player with a positive attitude; previous experience is a plus but not required.
The predicted salary is between 24000 - 28000 € per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm. Alternate Saturdays 8am - 12noon.
Overview of the Role- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
The successful candidate will have a positive, can do attitude, and willingness to work as part of an effective team.
What Do We Offer?- Loyalty bonus.
- Excellent contributory pension scheme.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business. Be part of a team that values your growth, development, and career progression. We are more than a dealer.
Customer Service Advisor in Humber employer: Crossroads Truck & Bus
Crossroads Truck & Bus Ltd is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and a supportive work culture at our Boroughbridge depot. With a strong commitment to customer service, we provide a rewarding environment where team members can thrive, enjoy benefits like a loyalty bonus and a contributory pension scheme, and be part of a dedicated team that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Humber
✨Tip Number 1
Get to know the company! Research Crossroads Truck & Bus Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer inquiry or a complaint. Being prepared with examples will help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Crossroads Truck & Bus Ltd. Don’t miss out!
We think you need these skills to ace Customer Service Advisor in Humber
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences where you went above and beyond to help a customer, as this will resonate with our commitment to first-class service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. Mention specific examples that demonstrate your organisational skills and ability to thrive in a fast-paced environment.
Keep It Clear and Concise:We appreciate clarity! Ensure your application is well-structured and easy to read. Use bullet points if necessary to break down your experiences and skills, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not give it a go?
How to prepare for a job interview at Crossroads Truck & Bus
✨Know the Company
Before your interview, take some time to research Crossroads Truck & Bus Ltd. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to providing a first-class experience.
✨Practice Your Communication Skills
Since the role requires an excellent telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, company culture, or training opportunities. This shows that you’re engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.
