At a Glance
- Tasks: Book vehicles for repair, liaise with teams, and ensure customer satisfaction.
- Company: Join Crossroads Truck & Bus, the Volvo specialists in Yorkshire and Lincolnshire.
- Benefits: Enjoy a loyalty bonus, excellent pension scheme, and comprehensive healthcare support.
- Other info: Flexible hours with opportunities for career development and in-house training.
- Why this job: Be part of a team that values exceptional customer service and staff well-being.
- Qualifications: Strong team player with excellent communication skills; training provided.
The predicted salary is between 24000 - 28000 £ per year.
Crossroads Truck & Bus Ltd is the Volvo truck and bus specialists across Yorkshire and Lincolnshire. We offer a full transport solution that covers new and used trucks, as well as parts and servicing for trucks, buses and trailers. We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Responsibilities:
- Book vehicles in for repair and servicing using our planner.
- Liaise closely with workshop and parts teams to ensure smooth operations.
- Communicate regular progress updates to customers and seek authorisation for further repairs.
- Confirm completion of work and verify all required paperwork is provided.
- Proactively contact customers after work is finished to confirm satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
Requirements:
- Strong team player committed to delivering exceptional customer service.
- Ability to exceed customer expectations by providing a first‑class experience.
- Ability to work in a fast‑paced environment while maintaining attention to detail.
- Excellent organisational and telephone communication skills.
- Commercial experience in a similar environment or previous comparable role is desirable; full training will be provided.
Hours:
Alternate weeks Monday to Friday: 7am – 4pm / 9am – 6pm. Alternate Saturdays 8am – 12 noon.
What We Offer:
- Loyalty bonus.
- Excellent contributory pension scheme.
- In‑house and Volvo product training programme.
- Rewards gateway platform for scheme members.
- Comprehensive healthcare cash plan to support costs such as physio, optician and dentist.
Crossroads Truck & Bus prides itself on delivering punctual, high‑quality customer service and places the well‑being of staff, training and career development at the forefront of its business.
Customer Service Advisor in Boroughbridge employer: Crossroads Truck & Bus Ltd
Crossroads Truck & Bus Ltd is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where team collaboration and customer satisfaction are paramount. Located in Boroughbridge, employees benefit from comprehensive training programmes, a generous pension scheme, and a loyalty bonus, making it an ideal place for those seeking meaningful and rewarding employment in the transport sector.
Contact Details:
Crossroads Truck & Bus Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Boroughbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crossroads Truck & Bus Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crossroads Truck & Bus Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crossroads Truck & Bus Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Crossroads Truck & Bus Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crossroads Truck & Bus Ltd!
How to prepare for a job interview at Crossroads Truck & Bus Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
