At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Boroughbridge depot.
- Company: Join Crossroads Truck & Bus Ltd, the Volvo Truck and Bus specialists in Yorkshire and Lincolnshire.
- Benefits: Full training provided, competitive hours, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong team player with excellent organisational and communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Customer Service Advisor
Boroughbridge Depot
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm. Alternate Saturday’s 8am - 12noon.
Overview of the Role- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction.
Customer Service Advisor - Training employer: Crossroads Truck & Bus Limited
Crossroads Truck & Bus Ltd is an excellent employer, offering a supportive work culture that prioritises exceptional customer service and teamwork at our Boroughbridge depot. Employees benefit from comprehensive training, opportunities for personal growth, and a commitment to exceeding customer expectations, all within a dynamic and fast-paced environment. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in the transport industry.
Contact Details:
Crossroads Truck & Bus Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Crossroads Truck & Bus Limited.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Crossroads Truck & Bus Limited.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Crossroads Truck & Bus Limited that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Crossroads Truck & Bus Limited, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Crossroads Truck & Bus Limited, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Crossroads Truck & Bus Limited. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Crossroads Truck & Bus Limited.
How to prepare for a job interview at Crossroads Truck & Bus Limited
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Crossroads Truck & Bus Limited that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Crossroads Truck & Bus Limited and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
