Credit Controller

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses, and trailers. Currently recruiting a credit controller to join our fantastic team at our Birstall depot. The successful candidate will have a positive, ‘can do’ attitude and willingness to work as part of an effective team. This exciting and challenging role will require attention to detail, customer interaction and rigorous discipline. You should be a good team player and exceed customer expectations in delivering a 1st class service. Communication internally and externally will be a key requirement. A solid background in credit control or experience within a similar role/environment would be a distinct advantage; however, full training will be provided.

The Role

• Responsible for high volume of credit control chaser calls and follow-up calls.
• Responsible for monthly reminder letters.
• Dealing with incoming calls from customers in connection with calls made.
• Processing of copy invoices to customer as required.
• Control of logging disputed items onto query system.
• Assisting customers with their queries; efficiently, effectively and in a courteous manner.
• Use of credit checking website to update references/monitoring financial.
• Processing of new account applications in accordance with company guidelines.
• General office duties - answering the telephone, admin support for managers etc.

Hours Monday to Friday: 8:30am - 5:00pm (flexibility required).

Requirements

• Sage Intacct or experience within a similar credit control package.
• The ability to demonstrate different approaches to chasing debt.
• Strong work ethic to deliver results in a timely and efficient manner.
• Time management and good organisational skills.
• Self-motivated team player with a positive attitude.
• Good communication skills; polite and firm telephone manner.
• Strong IT skills required especially for Microsoft Excel.

Benefits

• Excellent in-house product training programme.
• Access to company promoted saving platform.
• Excellent contributory pension scheme.
• Comprehensive healthcare cash plan.
• Loyalty bonus.
• Friendly & professional working team.

Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.