At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings at our Boroughbridge depot.
- Company: Join Crossroads Truck & Bus Ltd, Volvo Truck and Bus specialists in Yorkshire and Lincolnshire.
- Benefits: Enjoy a loyalty bonus, contributory pension, healthcare cash plan, and comprehensive training.
- Other info: Fast-paced environment with a commitment to exceptional customer satisfaction.
- Why this job: Be part of a team that values your growth and offers real career progression.
- Qualifications: Strong team player with excellent organisational skills; experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.
Key Requirements- A strong team player with a commitment to delivering exceptional customer service.
- Strive to exceed customer expectations by providing a first-class experience.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent organisational skills.
- Excellent telephone manner.
- Commercial experience in a similar environment or previous experience in a comparable role is highly desirable, however full training will be provided.
Hours
Alternate weeks Monday to Friday: 7am - 4pm / 9am - 6pm
Alternate Saturday’s 8am - 12noon
- Book vehicles in for repair and servicing using our planner and liaising closely with our workshop and parts team.
- Liaise with the customer in giving regular updates on vehicle progress, seek authority to carry out further repairs and ensure the customer has all the required paperwork.
- Proactively contact customers after work is completed to ensure satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
- Inform customers about current service promotions and offers.
The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team.
What Do We Offer?- Loyalty bonus.
- Excellent contributory pension scheme.
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business. Be part of a team that values your growth, development, and career progression.
Customer Service Advisor in Boroughbridge employer: Crossroads Truck & Bus Limited
Crossroads Truck & Bus Ltd is an exceptional employer that prioritises employee growth and well-being, offering comprehensive training programmes and a supportive work culture at our Boroughbridge depot. With benefits such as a loyalty bonus, contributory pension scheme, and a healthcare cash plan, we ensure our team members are valued and rewarded for their commitment to delivering outstanding customer service. Join us to be part of a dynamic team that fosters career progression and values your contributions.
Contact Details:
Crossroads Truck & Bus Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Boroughbridge
✨Tip Number 1
Get to know the company! Research Crossroads Truck & Bus Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like dealing with a dissatisfied customer or explaining a service promotion. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Boroughbridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences that highlight your commitment to going above and beyond for customers.
Tailor Your Application:Make sure to customise your application to reflect the key requirements mentioned in the job description. Highlight your teamwork skills and ability to thrive in a fast-paced environment to catch our attention.
Be Clear and Organised:Since excellent organisational skills are a must, ensure your application is well-structured and easy to read. Use bullet points or headings to break up information and make it digestible for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Crossroads Truck & Bus Ltd.
How to prepare for a job interview at Crossroads Truck & Bus Limited
✨Know the Company Inside Out
Before your interview, take some time to research Crossroads Truck & Bus Ltd. Understand their services, values, and what sets them apart in the industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to providing a first-class experience.
✨Practice Your Communication Style
Since excellent telephone manner is crucial for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your communication skills and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team at Crossroads Truck & Bus.
