Customer Service Advisor in Pontefract

An exciting opportunity has arisen to join our team at South Elmsall as a Customer Service Advisor.

This is a varied and fast-paced position at the heart of our operation, where you’ll play an important role in supporting our customers. You will coordinate vehicle bookings for servicing, maintenance, MOTs and repairs, keep the customer informed on progress and ensure they receive a first class service from start to finish.

We’re looking for someone who is positive, proactive and highly organised, with a genuine passion for customer service. You’ll need to be an excellent communicator, comfortable managing a busy workload and able to prioritise effectively while maintaining excellent attention to detail.

The Role

As part of this varied and fast-paced role, your responsibilities will include:

• Booking vehicles for routine maintenance, servicing, MOTs and repairs.
• Liaising with customers, providing progress updates, gaining authority for additional repairs, processing payments and responding to enquiries.
• Completing service administration duties accurately and efficiently. aMaintaining and updating the workshop planner.
• Managing parts goods-in and supporting effective stock control.
• Controlling and locating warranty and contract replacement parts.
• Issuing parts to workshop technicians and front-counter customers, ensuring all stock movements are correctly recorded.

Hours

Monday to Friday 08.30am until 17.00pm.

About You

• Excellent communicator
• Able to work on own initiative.
• Able to problem solve effectively.
• Enthusiastic.
• Computer skills advantageous.
• Extremely well organised & able to prioritise.
• Attention to detail.

Commercial experience in a similar environment or previous experience within a similar role would be preferable but training will be given. So if you’re looking for a varied role where you can make a real difference to the customer experience and become a valued member of the South Elmsall team, we’d love to hear from you.