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- Tasks: Support parts and service duties, ensuring top-notch customer service.
- Company: Join Crossroads Truck & Bus, specialists in Volvo trucks across Yorkshire and Lincolnshire.
- Benefits: Enjoy flexible hours, excellent training, a contributory pension, and a healthcare cash plan.
- Why this job: Be part of a supportive team focused on delivering first-class service and personal growth.
- Qualifications: A positive attitude and teamwork skills are essential; experience is a plus but not required.
- Other info: Full training provided, with a commitment to staff well-being and development.
The predicted salary is between 24000 - 36000 £ per year.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
A fantastic opportunity has arisen for a hybrid WSU supporting both parts and service duties at our Lincoln depot. Working alongside our current parts and service team, the successful candidate will be responsible for a range of duties supporting these two functions. From organising parts and arranging the pre-pick process to ensuring the customer is kept up to date with vehicle repairs, ensuring the main dealer way of working is followed. You must be a great team player and exceed customer expectations in delivering a 1st class service.
Shift Pattern:
- Monday to Friday 09:00am until 16:30pm, based on a 35 hour working week.
- OR Monday to Friday 08:30am until 17:00pm, based on a 40 hour working week.
This is an office based position.
Requirements:
- As a workshop support unit administrator, you must have a positive, ‘can do’ attitude, and willingness to work as part of an effective team.
- Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage; however, full training will be provided.
- Communication both internal and external is key within this role.
Benefits:
- Excellent in house and Volvo product training programme.
- Rewards gateway platform available for scheme members.
- Excellent contributory pension scheme.
- Loyalty bonus.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
Contact Detail:
Crossroads Truck & Bus Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Support Unit
✨Tip Number 1
Familiarise yourself with the Volvo Truck and Bus brand. Understanding their products and services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your teamwork skills during any discussions. Since this role requires collaboration with both parts and service teams, demonstrating your ability to work well with others will be crucial.
✨Tip Number 3
Prepare to discuss your customer service experience. This position emphasises exceeding customer expectations, so be ready to share examples of how you've delivered excellent service in the past.
✨Tip Number 4
Research common workshop support duties and processes. Being knowledgeable about the pre-pick process and parts organisation will give you an edge and demonstrate your readiness for the role.
We think you need these skills to ace Workshop Support Unit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Workshop Support Unit position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: If you have previous experience in a similar role or environment, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to support both parts and service duties effectively.
Showcase Your Teamwork Skills: Since being a great team player is essential for this role, include examples in your application that illustrate your ability to work collaboratively and exceed customer expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also outlines your positive attitude and willingness to learn. Make it clear why you would be a great fit for Crossroads Truck & Bus.
How to prepare for a job interview at Crossroads Truck & Bus Limited
✨Show Your Team Spirit
Since the role requires a great team player, be sure to highlight your teamwork skills. Share examples of how you've successfully collaborated with others in previous roles, especially in a workshop or service environment.
✨Demonstrate Customer Focus
Crossroads Truck & Bus values excellent customer service. Prepare to discuss how you have exceeded customer expectations in past positions. Think of specific instances where your actions led to positive customer feedback.
✨Familiarise Yourself with the Company
Research Crossroads Truck & Bus and their services. Understanding their operations, especially regarding parts and servicing, will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in the workshop support unit and how you would handle them, particularly in terms of communication and organisation.
