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- Tasks: Lead a passionate team supporting unpaid carers and drive improvements in care services.
- Company: Join a dedicated organisation making a real difference in Surrey's care community.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and a generous referral bonus.
- Why this job: Make a lasting impact while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3/5 in Health and Social Care, prior care management experience, and strong communication skills.
- Other info: Must have a full UK driver's license and proof of Right to Work in the UK.
The predicted salary is between 32000 - 44800 £ per year.
Join Our Team and Create a Lasting Impact in Surrey! Are you ready to help lead a passionate team dedicated to supporting unpaid carers across Surrey? We’re looking for an experienced Senior Care Manager to drive strategic growth, maintain high-quality standards, and promote ongoing improvements in our care services.
As Senior Care Manager, you’ll:
- Oversee a team of Service Managers, ensuring operational excellence and compliance with regulatory standards across your designated area.
- Work closely with the Care Operations Manager and other Senior Service Managers to implement initiatives developed by the Head of Care Operations & Registered Manager.
- Champion the development of care and support services, driving meaningful improvements that elevate client satisfaction.
- Act as a safeguarding expert, providing mentorship and setting a high standard for the operations management team.
What We Offer:
- Competitive Salary: £32,000 per year, plus an additional £25 per out-of-hours shift
- Comprehensive Benefits: Company pension scheme, life assurance (2x annual salary), and a generous “Refer a Friend” scheme
- A full list of our fantastic benefits can be seen in the attached document.
Ideal Candidate Skills and Experience:
- Willingness to start an NVQ Level 3 and/or Level 5 in Health and Social Care within three months.
- Care Certificate, with an understanding of CQC regulations and the Health and Social Care Act.
- Prior experience in line management within a care setting, with strengths in rostering, observations, and supervisions.
- Strong verbal and written communication abilities.
- Proficiency in Microsoft Office (Word/Excel) and adaptability with digital platforms and software.
- Experience managing HR procedures, including disciplinary and absence management processes.
- Knowledge of safeguarding protocols, with hands-on experience in handling safeguarding concerns.
- Ability to build strong relationships with team members, carers, and clients, while maintaining professional boundaries.
- A commitment to maintaining dignity, respect, and confidentiality for those in your care.
- Deep understanding of the unique challenges faced by unpaid carers.
- Full UK driver’s license, access to a reliable, insured vehicle, and flexibility to travel across Surrey.
Please note: all candidates must provide proof of the Right to Work in the UK, as we cannot sponsor international applicants. We are an equal opportunities employer, committed to safeguarding and promoting the welfare of our clients. We expect all staff and volunteers to share in this commitment.
Senior Care Manager employer: Crossroads Care Surrey
Contact Detail:
Crossroads Care Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Care Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by unpaid carers in Surrey. Understanding their unique needs will not only help you in interviews but also demonstrate your commitment to improving their lives.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in line management. Engaging with others can provide insights into best practices and may even lead to valuable referrals.
✨Tip Number 3
Stay updated on CQC regulations and the Health and Social Care Act. Being well-versed in these areas will show your dedication to compliance and operational excellence during discussions with our team.
✨Tip Number 4
Prepare to discuss your experience with HR procedures, particularly in managing disciplinary actions and absence management. Highlighting your hands-on experience will set you apart as a strong candidate for the Senior Care Manager role.
We think you need these skills to ace Senior Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in care management, particularly any line management roles. Emphasise your understanding of CQC regulations and your ability to drive improvements in care services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting unpaid carers and your commitment to maintaining high-quality standards. Mention specific examples from your past experience that demonstrate your leadership skills and ability to implement strategic initiatives.
Highlight Relevant Qualifications: Clearly list any qualifications such as the Care Certificate or NVQ Level 3/5 in Health and Social Care. If you are willing to start these qualifications, mention this in your application to show your commitment to professional development.
Showcase Communication Skills: Since strong verbal and written communication abilities are essential for this role, provide examples of how you've effectively communicated with team members, clients, and stakeholders in previous positions. This could be through reports, presentations, or team meetings.
How to prepare for a job interview at Crossroads Care Surrey
✨Showcase Your Leadership Skills
As a Senior Care Manager, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've implemented to improve service delivery.
✨Demonstrate Your Knowledge of Regulations
Familiarise yourself with CQC regulations and the Health and Social Care Act. During the interview, highlight your understanding of these regulations and how you have ensured compliance in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding safeguarding concerns. Think of specific examples where you've successfully managed such situations and the outcomes.
✨Emphasise Relationship Building
The role requires strong relationships with team members, carers, and clients. Be ready to share examples of how you've built rapport and maintained professional boundaries in previous positions.
