At a Glance
- Tasks: Support unpaid carers with admin, reception, and customer service in a caring environment.
- Company: Join Crossroads Care Charity, dedicated to supporting carers across Sheffield.
- Benefits: Flexible part-time hours, training opportunities, and a chance to make a difference.
- Other info: Work in a supportive team with opportunities for personal growth.
- Why this job: Be the first point of contact for those who need support and make a real impact.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Join Crossroads Care Charity as a part-time Business Support Officer and play a key role in supporting unpaid carers across Sheffield through high-quality administration, reception, and customer support. We require a Business Support Officer to join our Sheffield office. The primary purpose of this role is to deliver high quality administrative support and reception cover to Sheffield Carers Service, which is part of Crossroads Care Charity. This includes being the first point of contact for carers accessing the service, providing the vital initial telephone response for calls to the advice line, and contributing to the key work of the service.
Values
- Caring
- Teamwork
- Resourceful
- Respect
Key responsibilities
- Reception Service
- Work as part of a small team to cover reception needs for the service
- Provide a vital initial telephone response to the carer advice line
- Support and engage carers to use the service
- Ensure calls are dealt with professionally and efficiently
- Act as first point of contact for all enquiries to the service
- Administrative
- Work as part of a small team to provide administrative support across the service
- Assess and process referrals in an accurate and timely manner
- Manage multiple inboxes and respond to email enquiries from carers and professionals
- Collate and send information as required by the Carer Advisor team and other colleagues
- Assist with data extraction and collating as required
- Process incoming and outgoing mail
- Contribute to and provide administrative support for Carer Activities and projects as required
- Post out information to carers
- Provide support to Senior Managers as required
- General
- Maintain accurate, up-to-date, timely records for carers in accordance with Crossroads standards
- Adhere to Crossroads policies, protocols, and procedures, including those related to GDPR, Health and Safety, confidentiality, record keeping, and safeguarding
- Work flexibly to support carers and the needs of the service
- Undertake, by agreement, any other duties that are reasonable and appropriate to the business of Crossroads and Sheffield Carers Service
- Personal Training and Development
- To participate in appropriate training as required
- To participate in regular supervisions and performance reviews
- Promoting Crossroads Care
- To represent and positively promote Crossroads Care organisation locally as required.
Business Support Officer in Sheffield employer: Crossroads Care Rotherham
Crossroads Care Charity is an exceptional employer, offering a supportive and collaborative work environment in Sheffield. As a Business Support Officer, you will not only contribute to the vital services for unpaid carers but also benefit from ongoing training and development opportunities, ensuring your personal and professional growth. With a strong emphasis on teamwork, respect, and resourcefulness, you'll be part of a dedicated team making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Crossroads Care. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the role of Business Support Officer. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show your passion for supporting carers! When you talk about your experiences, highlight any relevant volunteer work or customer service roles. It’s all about demonstrating that caring attitude we value at Crossroads Care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Business Support Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support Officer role. Highlight any relevant admin or customer support experience, and don’t forget to mention your teamwork and resourcefulness!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting unpaid carers and how your values align with ours at Crossroads Care. Keep it friendly and professional!
Showcase Your Communication Skills:As the first point of contact for carers, strong communication is key. In your application, give examples of how you've effectively handled enquiries or provided support in previous roles. We want to see your friendly side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Crossroads Care Rotherham
✨Know the Organisation
Before your interview, take some time to research Crossroads Care Charity. Understand their mission, values, and the specific services they provide to unpaid carers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Business Support Officer, you'll be the first point of contact for carers. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've handled customer inquiries or provided support in previous roles to demonstrate your communication prowess.
✨Highlight Your Organisational Skills
This role involves managing multiple inboxes and processing referrals efficiently. Be ready to discuss your organisational strategies and tools you use to stay on top of tasks. Consider sharing a specific instance where your organisational skills made a difference in your work.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the organisation.
