At a Glance
- Tasks: Manage care schemes, coordinate staff, and ensure excellent client service.
- Company: Crossroads Care NI, a not-for-profit supporting carers across Northern Ireland.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to providing essential care services.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Experience in domiciliary care and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Principal duties and responsibilities
- Accept referrals and pass necessary information to the administrative staff to input onto the domiciliary software package.
- Ensure new packages are implemented and changes in client care needs are implemented in a timely manner, including updating the domiciliary software package accurately and on a real time basis.
- Ensure effective communication with clients and their representatives and that records in client files are kept up to date.
- Liaise with Monitoring Manager and/or officers to ensure appropriate paperwork and records are kept in the scheme office and in clients’ homes and to ensure that Crossroads reviews are conducted effectively and efficiently.
- Co-ordinate and allocate changes to calls including cover for care attendants’ work in their absence, ensuring the domiciliary software package is maintained accurately and on a real time basis.
- Attend Trust and other reviews as necessary or provide written reports to the Trusts on their reviews in a timely manner keeping appropriate records.
- Deal effectively with issues/complaints, including medication errors and Quality Monitoring issues and/or results of client surveys/audits, ensuring proper records are kept and report to the client, their representatives, Trust, Operations Manager, Human Resources and RQIA as required.
Staff Management
- Be responsible for receiving new starts and inducting them into the scheme in a timely manner, including organising support, work shadowing, training and quality monitoring (spot checks) in accordance with procedure.
- Manage and monitor new care staff throughout the probationary process in line with procedure, ensuring completion of new employee probation reports and forwarding copy of these to H.R. Manager.
- Supervise, appraise and be responsible for and deal with care staff issues, including following informal counselling processes and reporting on issues to the Trust, Operations Manager and Human Resources in accordance with policy and procedure.
- Inform care staff of issues, new developments, changes as appropriate in a timely manner using appropriate communication methods such as telephone, email, memos, and meetings.
- Attend team meetings and be responsible for maintaining a record of meetings.
- Ensure that care staff training is up to date, ensuring they attend mandatory training in a timely manner.
- Ensure care staff produce information in a timely manner, e.g. client report sheets, car documentation, reports.
- Conduct interviews for care staff as necessary.
- Manage leavers in line with procedures, liaising with payroll and HR as required.
- Update staff records on the domiciliary software package as required.
- Partake in inducting new scheme managers into Crossroads, as required.
- In the event of an emergency, undertake Care Attendant duties.
General
- Manage the emergency out of hours phone on a rotational basis, ensuring that a full service is provided over the out of hours times and reporting on issues to the appropriate manner as required.
- Partake in the 9 am to 5 pm opening of the scheme offices ensuring that enquiries both telephone and written are handled in a timely manner.
- Provide cover and/or relief for other managers and administrative officers as required.
- Manage the brokerage system for the Northern Scheme, ensuring that it is checked and responded to on a regular basis.
- Ensure that policies and procedures are adhered to and that RQIA and NISCC standards/codes are met.
- Assist with the preparation of monthly information for Head Office to ensure the overall effectiveness of the organisation is met.
- Provide all necessary support to the Operations Manager to ensure the efficient, effective and most economical running of the scheme.
- Be proficient in the operation of the domiciliary software package/system and ensure this is operated effectively and efficiently.
- Assist with fundraising activities.
Essential Criteria
- Experience in a Domiciliary Care setting
- Experience using Microsoft packages in an office environment
- Experience in excellent customer service delivery
- Full driving licence, car and business insurance
Desired Criteria
- Experience of managing staff
Skills Needed
- Team Management
- Attention to detail
- Communication
About The Company
Crossroads is a not for profit organisation dedicated to supporting carers and those with care needs across Northern Ireland.
Company Culture
Crossroads Care NI is a voluntary organisation whose sole purpose is to provide as much respite care as possible to carers of whatever age and disability.
Salary
£30,000.00 per year
Scheme Manager employer: Crossroads Care NI
Crossroads Care NI is an exceptional employer, offering a supportive and collaborative work environment dedicated to making a meaningful impact in the lives of carers and those with care needs. With a strong focus on employee development, staff are encouraged to grow through training and mentorship opportunities while enjoying a healthy work-life balance in the vibrant city of Belfast. Join us in our mission to provide compassionate care and support, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Crossroads Care NI!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Crossroads Care NI.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Crossroads Care NI. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Crossroads Care NI and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Crossroads Care NI. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Crossroads Care NI's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Crossroads Care NI
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Crossroads Care NI.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Crossroads Care NI will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Crossroads Care NI and how you would contribute to adapting HR strategies.
