At a Glance
- Tasks: Manage care schemes, coordinate staff, and ensure excellent client service.
- Company: Crossroads Caring For Carers Ltd, a leading healthcare provider in Belfast.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team and enjoy a fulfilling career in healthcare.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in domiciliary care, customer service, and staff management required.
The predicted salary is between 31500 - 38500 £ per year.
Principal duties and responsibilities
- Accept referrals and pass necessary information to the administrative staff to input onto the domiciliary software package.
- Ensure new packages are implemented and changes in client care needs are implemented in a timely manner, including updating the domiciliary software package accurately and on a real time basis.
- Ensure effective communication with clients and their representatives and that records in client files are kept up to date.
- Liaise with Monitoring Manager and/or officers to ensure appropriate paperwork and records are kept in the scheme office and in clients’ homes and to ensure that Crossroads reviews are conducted effectively and efficiently.
- Co-ordinate and allocate changes to calls including cover for care attendants’ work in their absence, ensuring the domiciliary software package is maintained accurately and on a real time basis.
- Attend Trust and other reviews as necessary or provide written reports to the Trusts on their reviews in a timely manner keeping appropriate records.
- Deal effectively with issues/complaints, including medication errors and Quality Monitoring issues and/or results of client surveys/audits, ensuring proper records are kept and report to the client, their representatives, Trust, Operations Manager, Human Resources and RQIA as required.
Staff Management
- Be responsible for receiving new starts and inducting them into the scheme in a timely manner, including organising support, work shadowing, training and quality monitoring (spot checks) in accordance with procedure, also ensuring they have a rota of work or cover in a timely manner.
- Manage and monitor new care staff throughout the probationary process in line with procedure, ensuring completion of new employee probation reports and forwarding copy of these to H.R. Manager.
- Supervise, appraise and be responsible for and deal with care staff issues, including following informal counselling processes and reporting on issues to the Trust, Operations Manager and Human Resources in accordance with policy and procedure.
- Inform care staff of issues, new developments, changes as appropriate in a timely manner using appropriate communication methods such as telephone, email, memos, and meetings.
- Attend team meetings and be responsible for maintaining a record of meetings.
- Ensure that care staff training is up to date, ensuring they attend mandatory training in a timely manner.
- Ensure care staff produce information in a timely manner, e.g. client report sheets, car documentation, reports.
- Conduct interviews for care staff as necessary.
- Manage leavers in line with procedures, liaising with payroll and HR as required.
- Update staff records on the domiciliary software package as required.
- Partake in inducting new scheme managers into Crossroads, as required.
- In the event of an emergency, undertake Care Attendant duties.
General
- Manage the emergency out of hours phone on a rotational basis, ensuring that a full service is provided over the out of hours times and reporting on issues to the appropriate manner as required.
- Partake in the 9 am to 5 pm opening of the scheme offices ensuring that enquiries both telephone and written are handled in a timely manner and partake in ensuring the offices are staffed adequately in order to deliver an effective Crossroads service.
- Provide cover and/or relief for other managers and administrative officers as required.
- Manage the brokerage system for the Northern Scheme, ensuring that it is checked and responded to on a regular basis.
- Ensure that policies and procedures are adhered to and that RQIA and NISCC standards/codes are met.
- Assist with the preparation of monthly information for Head Office to ensure the overall effectiveness of the organisation is met, e.g. call volumes, new referrals, incidents, sickness/absence, compliments and complaints.
- Provide all necessary support to the Operations Manager to ensure the efficient, effective and most economical running of the scheme, including reviewing rotas and mileage on a periodic basis including payroll duties.
- Be proficient in the operation of the domiciliary software package/system and ensure this is operated effectively and efficiently.
- Assist with fundraising activities.
Please note that the post holder is required to carry out tasks across all divisions of Crossroads Care NI – Charitable Group. This job description and the tasks identified are not exhaustive and will be subject to review in the light of changing circumstances. It is not intended to be rigid and inflexible, but should be regarded as a guideline within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
Essential Criteria
- Experience in a Domiciliary Care setting
- Experience using Microsoft packages in an office environment
- Experience in excellent customer service delivery
- Full driving licence, car and business insurance
Desired Criteria
- Experience of managing staff
About this role
The successful candidate will work 9am to 5pm, Monday to Friday, in our Head Office at 432 Upper Newtownards Road, Belfast. You will also be required to take part in an on-call rotation which is shared amongst many colleagues in the organisation. You will be responsible for a designated scheme or schemes, including organising Care Attendant rotas and covering calls when staff are absent. You will assist and support the work of the Operations Manager in ensuring their overall management of the schemes in line with policies and procedures and RQIA and NISCC standards. Successful candidate must be available to start within 4 weeks of the offer of employment.
Important Information
- Location: Belfast, Crossroads Caring For Carers Ltd, 432 Upper Newtownards Road, Belfast, Northern Ireland, Antrim, BT4 3GY
- Date Posted: 6th November 2026
- Closing Date: 13th November 2026
- Industry: Healthcare
- Job Type: Full time
- Salary: £30,000.00 Yearly
What you will need
- Full driving license, car and business insurance
- Experience in excellent customer service delivery
- Experience using Microsoft packages in an office environment
- Experience of managing staff
- Experience in a Domiciliary Care setting
Skills needed for this job opportunity
- Team Management
- Attention to detail
- Communication
Scheme Manager in Belfast employer: Crossroads Care NI
Crossroads Care NI is an exceptional employer, offering a supportive and collaborative work environment dedicated to making a meaningful impact in the lives of carers and those with care needs. With a strong focus on employee development, staff are encouraged to grow through training and mentorship opportunities while enjoying a healthy work-life balance in the vibrant city of Belfast. Join us in our mission to provide compassionate care and support, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Belfast
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Crossroads Care NI.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Crossroads Care NI.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Scheme Manager in Belfast
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Crossroads Care NI.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Crossroads Care NI.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Crossroads Care NI. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Crossroads Care NI. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Crossroads Care NI
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Crossroads Care NI’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
