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- Tasks: Lead a team to provide high-quality care and support in a welcoming environment.
- Company: Join CrossReach, a trusted care provider with over 150 years of experience.
- Benefits: Enjoy perks like health plans, ongoing training, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social care leadership and relevant qualifications required.
- Other info: Be part of a supportive organisation that values diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Manager at our Balmedie care home, you will play a key role in leading a high-quality care environment where people are supported to live safely, comfortably and with dignity every day. At CrossReach, we have been supporting older people across Scotland for over 150 years. This role offers the opportunity to lead a well-established service while shaping future provision to meet the needs of your local community.
What your day could look like:
- Leading, managing and developing your team to deliver high standards of care and support
- Overseeing recruitment, supervision, performance management and workforce planning
- Managing budgets, resources and staffing levels effectively
- Ensuring compliance with regulatory requirements, policies and best practice
- Promoting a positive culture that reflects CrossReach values
- Building strong relationships with families, professionals and external partners
- Working with senior leaders to support service development and continuous improvement
About you:
You will be an experienced and values-led leader with a strong understanding of social care and a commitment to delivering high-quality services. You will hold an SVQ Level 4 in Social Care and a management qualification or be working towards one in line with SSSC requirements. You will have experience leading teams within a social care setting, alongside a strong understanding of care standards, legislation and best practice. You will be confident using digital systems and Microsoft Office, and able to manage budgets, staffing and operational priorities effectively. You will bring a supportive leadership style, with the ability to motivate, develop and retain staff. You must be registered with the SSSC, or willing to register, and be a member of the PVG Scheme or willing to join.
What you will gain:
- Access to employee benefits including Perkbox and Blue Light Card
- Health cash plan and employee assistance programme
- Ongoing training and development opportunities
- Support to achieve and maintain required qualifications
- A supportive organisation with strong values and clear purpose
If you are ready to lead a service where you can make a genuine difference every day, we would welcome your application. Apply now to join CrossReach and take the next step in your leadership career.
Faith and Conduct Requirements:
As we do our work in Christ's name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigration. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual's unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.
Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.
Additional Information for Candidates:
Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process CrossReach Recruitment Process.
CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.
Deadline: Posts close at midnight on the indicated date.
Application Assistance: For help completing an application on Jobtrain, please click here - Application Guidance - Jobtrain.
To view our accessibility statement, please click here. CrossReach Accessibility Statement.
Service Manager employer: CrossReach
Contact Detail:
CrossReach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CrossReach and its values. This will help you align your answers with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to leadership and care standards. Think about your past experiences and how they relate to the role of Service Manager. We want you to feel confident and ready to shine!
✨Tip Number 3
Showcase your leadership style! Be prepared to discuss how you motivate and develop your team. Share specific examples of how you've built strong relationships in previous roles, as this is key to creating a positive culture at CrossReach.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the service and its future. This shows your genuine interest and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Service Manager. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Showcase Your Experience: When filling out the application, highlight your relevant experience in social care and leadership. We want to see how your background aligns with our values and the role's requirements. Use specific examples to demonstrate your skills and achievements!
Be Authentic: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your passion for delivering high-quality care and how you embody our values. This is your chance to show us who you are beyond just your qualifications.
Apply Through Our Website: Make sure to apply through our website as instructed! It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the necessary details about the application process there, so it’s super handy.
How to prepare for a job interview at CrossReach
✨Know Your Care Standards
Make sure you brush up on the latest care standards and legislation relevant to the role. Being able to discuss how you’ve implemented these in your previous roles will show that you’re not just familiar with them, but that you can lead a team effectively while ensuring compliance.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your teams in the past. Highlighting your supportive leadership style will resonate well, especially since they value a positive culture. Think about specific situations where your approach made a difference.
✨Understand the Community Needs
Research the local community and its specific needs. Be ready to discuss how you would shape service provision to meet those needs. This shows that you’re not just looking at the role from a managerial perspective, but that you genuinely care about the people you’ll be serving.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Prepare by thinking through potential challenges you might face in the role and how you would address them, particularly around budget management and staffing levels.