VP of Client Services, IgniteTech (Remote) - $200,000/year USD in London

Traditional professional services organizations scale by adding headcount, not by systematizing delivery. They operate reactively, expand through hiring, and remain trapped in low-margin cycles. TSIA research indicates that more than 60% of PS teams face margin compression as operational complexity grows, and most lack frameworks equipped for the AI-native era. These organizations spend their time responding to crises rather than building scalable systems.

IgniteTech operates on a different model. Our professional services function is engineered around AI from the ground up. The foundation of our approach is automation, not labor expansion. We are constructing a delivery infrastructure that functions like a product: efficient, repeatable, and technology-driven. Our focus is on reusable implementation modules and scalable deployment frameworks, not billable hour accumulation. Our objective is to free Engineering to concentrate on core product development while we manage enterprise adoption comprehensively.

In this position, you will own customer implementations completely, from scoping through adoption. You will establish and enforce AI-native delivery frameworks. You will develop and manage a team of top performers, not tolerate underperformance. When escalations arise, you will methodically resolve them, address underlying causes, and rebuild trust without destabilizing operations. You will represent our delivery organization externally, leading with precision, clarity, and directness. You will execute implementations as product rollouts, not consulting engagements.

If you are an operator who constructs resilient systems rather than relying on resource intensity, this is your opportunity. We are creating something unprecedented, and we are seeking someone who has outgrown traditional approaches. If you are prepared to lead a next-generation PS organization that scales like software rather than services, we want to connect with you.

• Customer Implementations – Complete ownership of standardized onboarding and deployment workflows that accelerate time-to-value for customers through AI-first delivery frameworks.
• Delivery Playbooks – Development, ongoing refinement, and enforcement of repeatable implementation methodologies that raise execution standards across teams.
• Team Enablement & Performance Management – Achieving high performance through focused coaching, data-driven accountability, and systematic process optimization that improves delivery reliability.
• Escalation & Retention Interventions – Directing structured resolution processes to rapidly address implementation challenges and safeguard at-risk customer relationships.

Build a high-performing, customer-focused professional services function that executes scalable, AI-first implementations, allowing our engineering organization to concentrate on product advancement.

• A minimum of 3 years of leadership experience running a professional services organization within a B2B software company.
• Demonstrated experience managing customer escalations directly.
• Advanced proficiency with generative AI and proven experience embedding AI tools and LLMs into professional services or delivery workflows.

World-class talent. 100% global remote. Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us. Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members.

We’re an affirmative action and equal opportunity employer and we value the strength that diversity brings to our workplace.

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.