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- Tasks: Lead AI-driven SaaS Ops strategies and optimise cloud operations across a diverse portfolio.
- Company: Trilogy, a pioneering tech company transforming the SaaS landscape.
- Benefits: Competitive salary of $200,000/year, remote work, and opportunities for career growth.
- Why this job: Shape the future of SaaS Ops with cutting-edge AI technologies and make a real impact.
- Qualifications: 5+ years in SaaS Ops management, advanced AWS skills, and experience with AI automation.
- Other info: Join a dynamic team focused on innovation and operational excellence.
The SaaS sector is undergoing rapid transformation, yet legacy SaaSOps functions continue to depend on manual workflows and reactive incident management rather than proactive, AI-enabled automation. Organizations are haemorrhaging millions through inefficient cloud operations, enduring preventable outages, and lacking the velocity required to sustain ambitious expansion. Trilogy pursues a different path—acquiring no fewer than one SaaS company each month while fully committing to AI-driven transformation to construct the industry's most sophisticated, automated SaaS Ops capability.
Trilogy manages a portfolio of SaaS enterprises, each characterised by distinct architecture, customer bases, and operational complexity. Rather than viewing SaaS Ops as overhead, we position it as strategic differentiation. We are constructing an elite, AI-augmented SaaS Ops function engineered to deliver maximum availability, operational efficiency, and cloud cost optimisation across dozens of products. This represents a chance to shape and deliver SaaS Ops strategy at scale, utilising automation, AI, and elite operational architecture to establish a new benchmark.
This is not a role in corporate IT or infrastructure oversight. This is a hands-on executive position for someone who has built and directed SaaS Ops within a SaaS organisation, not merely contributed as a team member. The right candidate is a technical authority first, a manager second—someone energised by architecting scalable infrastructure, embedding automation, and executing critical operational choices.
You will define the evolution of SaaS Ops across a varied portfolio of SaaS companies, guarantee frictionless product integration, and deploy AI to build an automated, exceptionally efficient operations platform. You will collaborate with elite talent across Engineering, Product, and executive leadership to refine and realise this vision. If you hold firm convictions about SaaS Ops execution, relish the complexity of multi-product optimisation, and are driven by the prospect of pioneering AI-powered operations, this opportunity is yours. Apply now to claim a role that will define your career.
What You Will Be Doing
- Shape and deploy best-in-class SaaS Ops strategies grounded in deep expertise and clear perspectives on operational excellence.
- Drive critical decisions on operational standards, AI infrastructure, and process architecture to deliver reliability, security, and cost efficiency portfolio-wide.
- Develop and refine a framework for integrating newly acquired SaaS products into a unified SaaS Ops function with zero operational disruption.
- Leverage AI-powered platforms to the fullest for automation, cost reduction, and operational performance.
What You Won’t Be Doing
- Supervising the manual grind of legacy SaaS Ops; your attention will centre on automation and AI-powered innovation.
- Running operations for one product; you will be navigating complexity across hundreds of products within our SaaS portfolio.
- Accepting conventional practices; you will be charged with transforming and reimagining operations through AI technologies.
Key Responsibilities
- Lead a highly efficient, AI-driven SaaS Ops function delivering outstanding reliability, cost optimisation, and frictionless operations for an expanding portfolio of acquired SaaS businesses.
Basic Requirements
- At least 5 years of experience managing and owning SaaS Ops supporting enterprise customers.
- Experience owning SaaS Ops and leading major cloud migrations at an SME with enterprise customers.
- Experience applying AI and automation technologies to SaaS operations.
- Advanced AWS and DevOps skills (including Docker and Kubernetes).
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for three things: relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today’s modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.
Head of Cloud, Trilogy (Remote) - $200,000/year USD in London employer: Crossover
Contact Detail:
Crossover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Cloud, Trilogy (Remote) - $200,000/year USD in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A personal connection can often get you a foot in the door faster than any application.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to share them during interviews. It’s a great way to demonstrate your expertise and stand out from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for SaaS Ops roles and practice your answers. Being well-prepared will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for top talent, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Head of Cloud, Trilogy (Remote) - $200,000/year USD in London
Some tips for your application 🫡
Show Your Expertise: When writing your application, make sure to highlight your experience in SaaS Ops and any specific achievements. We want to see how you've driven operational excellence and implemented AI solutions in your previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us that you understand what we’re looking for and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets into the right hands. Don’t miss out on this opportunity!
How to prepare for a job interview at Crossover
✨Know Your SaaS Ops Inside Out
Make sure you have a solid grasp of SaaS operations, especially in relation to AI and automation. Be prepared to discuss your past experiences in managing SaaS Ops and how you've implemented innovative solutions to improve efficiency.
✨Showcase Your Technical Expertise
This role demands a strong technical background, so be ready to dive deep into your AWS and DevOps skills. Bring examples of how you've used tools like Docker and Kubernetes to drive cloud migrations or enhance operational performance.
✨Prepare for Complex Problem-Solving
Expect questions that challenge your ability to navigate complex scenarios across multiple products. Think about specific instances where you've successfully integrated new SaaS products without disrupting operations and be ready to share those stories.
✨Emphasise Your Leadership Style
As a hands-on executive, it's crucial to convey your leadership approach. Discuss how you motivate teams, drive critical decisions, and foster collaboration across departments to achieve operational excellence and innovation.