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- Tasks: Design training data and scenarios to enhance AI-driven customer service systems.
- Company: Join a forward-thinking company revolutionising customer service with AI.
- Benefits: $60/hr, remote work, flexible hours, and opportunities for growth.
- Why this job: Make a real impact on AI technology while working from anywhere.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
The predicted salary is between 13 - 16 £ per hour.
Design and develop training data and realistic scenarios to improve AI driven customer service systems.
Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
Apply conflict resolution expertise to train AI models on empathetic and de-escalation focused responses.
Conduct regular quality audits of AI generated conversations to ensure human-like and effective communication.
Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
Translate customer interaction insights into actionable recommendations for AI feature improvements.
Stay current on customer service and AI best practices and apply them to model training workflows.
Requirements:
- Proven professional experience in customer service roles.
- Excellent written and verbal English communication skills with strong attention to detail.
- Strong multitasking ability in fast paced remote environments.
- Demonstrated expertise in conflict resolution and customer de-escalation.
- Ability to convert customer needs and pain points into structured AI training inputs.
- Comfort working with technology and learning new platforms quickly.
- Collaborative mindset with a focus on continuous improvement.
Customer Service Specialist | $60/hr Remote in London employer: Crossing Hurdles
Contact Detail:
Crossing Hurdles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist | $60/hr Remote in London
✨Tip Number 1
Network like a pro! Reach out to folks in the customer service and AI fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on your conflict resolution skills and think of examples where you've turned a tough situation around. We want to see how you can bring that expertise to training AI models.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest AI tools and customer service platforms. Being comfortable with technology will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Specialist | $60/hr Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your conflict resolution expertise!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and free of errors. Use concise language and a friendly tone to reflect your ability to communicate effectively, just like you would with customers.
Highlight Your Tech Savvy: We’re looking for someone comfortable with technology, so mention any relevant tools or platforms you’ve used in previous roles. If you’ve worked with AI or customer service systems before, let us know how you contributed to their success!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Crossing Hurdles
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled conflicts and de-escalated situations in the past. This will show that you have the expertise needed for the role.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you had to communicate complex ideas simply, as this will demonstrate your attention to detail and clarity.
✨Get Familiar with AI Concepts
Since the role involves working with AI-driven systems, take some time to understand how AI can enhance customer service. Familiarise yourself with common terms and practices in AI training, so you can discuss how you would contribute to improving these systems.
✨Be Ready to Collaborate
This position requires a collaborative mindset, so think of examples where you've worked well with others, especially in fast-paced environments. Highlight your ability to adapt and learn quickly, as this will resonate well with the team-oriented culture they’re looking for.
