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- Tasks: Design training data and scenarios to enhance AI-driven customer service.
- Company: Join a forward-thinking company revolutionising customer care with AI.
- Benefits: $60/hr, remote work, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in AI customer interactions while working from anywhere.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
The predicted salary is between 13 - 16 £ per hour.
Design and develop training data and realistic scenarios to improve AI driven customer service systems.
Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
Apply conflict resolution expertise to train AI models on empathetic and de-escalation focused responses.
Conduct regular quality audits of AI generated conversations to ensure human-like and effective communication.
Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
Translate customer interaction insights into actionable recommendations for AI feature improvements.
Stay current on customer service and AI best practices and apply them to model training workflows.
Requirements:
- Proven professional experience in customer service roles.
- Excellent written and verbal English communication skills with strong attention to detail.
- Strong multitasking ability in fast paced remote environments.
- Demonstrated expertise in conflict resolution and customer de-escalation.
- Ability to convert customer needs and pain points into structured AI training inputs.
- Comfort working with technology and learning new platforms quickly.
- Collaborative mindset with a focus on continuous improvement.
Customer Care Representative | $60/hr Remote in London employer: Crossing Hurdles
Contact Detail:
Crossing Hurdles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative | $60/hr Remote in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant groups, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on articulating your conflict resolution skills and how you can enhance AI-driven customer service. We want you to shine!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest AI tools and customer service platforms. We’re all about continuous improvement, so being up-to-date will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Customer Care Representative role!
We think you need these skills to ace Customer Care Representative | $60/hr Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and conflict resolution. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to craft a clear and engaging cover letter. We love seeing personality shine through, so let us know why you’re passionate about improving AI-driven customer service!
Highlight Your Tech Savvy: Mention any experience you have with technology or AI systems. We’re looking for someone who can quickly adapt to new platforms, so if you’ve got a knack for tech, make sure to include that in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Crossing Hurdles
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled conflicts or de-escalated tense situations. This will show that you not only understand the role but also have the practical skills to back it up.
✨Get Familiar with AI and Tech
Since the job involves working with AI-driven systems, take some time to learn about how these technologies work. Familiarise yourself with common terms and concepts in AI and customer service. This will help you speak confidently about how you can contribute to improving AI models.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific customer interactions. Think through a few scenarios where you had to resolve issues or improve service quality. Practising your responses will help you articulate your thought process during the interview.
✨Show Off Your Collaborative Spirit
This role requires working closely with product and engineering teams, so be prepared to discuss your teamwork experiences. Share examples of how you've collaborated in the past and how you approach continuous improvement. Highlighting your collaborative mindset will make you stand out.
