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- Tasks: Design training scenarios to enhance AI-driven customer service systems.
- Company: Dynamic AI customer service firm based in the UK.
- Benefits: Remote work, collaborative environment, and opportunities for continuous improvement.
- Why this job: Make a real impact on AI technology while enhancing customer experiences.
- Qualifications: Strong customer service skills and excellent English communication.
- Other info: Fast-paced role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities.
Responsibilities include:
- Evaluating customer interactions for AI improvements
- Conducting quality audits to ensure effective communication
This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.
AI Customer Service Trainer & Quality Auditor in London employer: Crossing Hurdles
Contact Detail:
Crossing Hurdles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Customer Service Trainer & Quality Auditor in London
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in training scenarios and quality audits. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions related to customer service and conflict resolution. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AI Customer Service Trainer & Quality Auditor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant training or auditing roles. We want to see how your skills align with the AI-driven focus of the position!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for AI and customer service. Tell us why you’re excited about this role and how your conflict resolution expertise can make a difference in our team.
Showcase Your Communication Skills: Since excellent English communication is key, ensure your application is clear and well-structured. We appreciate attention to detail, so proofread your documents before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crossing Hurdles
✨Know Your AI Inside Out
Make sure you brush up on the latest trends in AI customer service. Familiarise yourself with how AI systems work, especially in the context of customer interactions. This will not only show your expertise but also demonstrate your passion for the field.
✨Showcase Your Conflict Resolution Skills
Prepare examples from your past experiences where you've successfully resolved conflicts in customer service. Be ready to discuss specific scenarios and the strategies you used to turn a negative situation into a positive outcome.
✨Communicate Clearly and Confidently
Since excellent English communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or use video recordings to refine your delivery and ensure you come across as confident and professional.
✨Emphasise Continuous Improvement
Be prepared to discuss how you approach quality audits and the importance of continuous improvement in customer service. Share any frameworks or methodologies you’ve used in the past to enhance service quality and how you plan to apply them in this role.
