At a Glance
- Tasks: Design and optimise AI training scenarios while guiding customer success teams.
- Company: Join a forward-thinking company focused on enhancing customer engagement.
- Benefits: Earn $80/hr, enjoy remote work flexibility, and develop your skills.
- Other info: Dynamic remote environment with opportunities for growth and innovation.
- Why this job: Make a real impact in customer success and AI training with your expertise.
- Qualifications: Experience in Customer Success Management and familiarity with support platforms required.
The predicted salary is between 64000 - 96000 £ per year.
- Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases.
- Manage and guide teams of operational and Customer Success analysts, ensuring best practices and performance excellence.
- Collaborate cross-functionally to deliver insightful feedback that enhances both customer engagement and AI training outcomes.
- Analyze workflow data and customer interactions using tools such as Zendesk, Intercom, Gorgias, and Service Now to identify areas for improvement.
- Create and refine customer service scenarios, knowledge base materials, and escalation processes based on real-world challenges.
- Deliver clear, actionable feedback to operational teams while driving continuous improvement initiatives.
- Utilize Slack, Gmail, and calendar management tools to coordinate team activities and maximize productivity in a remote environment.
Requirements
- Have strong relevant experience in Customer Success Management or related fields, with proven leadership of CS or operational analyst teams.
- Deep familiarity with customer support platforms including Zendesk, Intercom, Gorgias, and Service Now.
- Demonstrated ability to design effective AI training tasks, workflows, and real-world scenarios.
- Exceptional analytical thinking and problem-solving capabilities, with a talent for converting insights into practical actions.
- Outstanding written and verbal communication skills, including feedback delivery and cross-functional collaboration.
- Proficiency in Slack, Gmail, and advanced calendar management.
- Adaptability and resourcefulness in dynamic, tech-driven environments.
- #J-18808-Ljbffr
Customer Success Manager | $80/hr Remote employer: Crossing Hurdles
Crossing Hurdles is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Kubernetes Cloud Engineer & CI/CD Specialist. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies in a dynamic environment across the UK. Our commitment to work-life balance and a supportive team atmosphere ensures that you can thrive both personally and professionally.
We think you need these skills to ace Customer Success Manager | $80/hr Remote
Customer Success Management
Leadership
AI Training Design
Workflow Optimization
Data Analysis
Zendesk
Intercom
