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- Tasks: Design training scenarios to enhance AI-driven customer service systems.
- Company: Dynamic AI customer service firm based in the UK.
- Benefits: Remote work, collaborative environment, and opportunities for continuous improvement.
- Why this job: Shape the future of customer service with innovative AI solutions.
- Qualifications: Strong customer service skills and excellent English communication.
- Other info: Fast-paced role with a focus on quality and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities.
Responsibilities include:
- Evaluating customer interactions for AI improvements
- Conducting quality audits to ensure effective communication
This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.
AI Customer Service Trainer & Quality Auditor employer: Crossing Hurdles
Contact Detail:
Crossing Hurdles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Customer Service Trainer & Quality Auditor
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and customer service sectors on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training scenarios or quality audits. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common questions for AI roles and practice your responses. We want you to shine when discussing your conflict resolution expertise!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AI Customer Service Trainer & Quality Auditor
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service skills and conflict resolution expertise in your application. We want to see how your experience aligns with the role of an AI Customer Service Trainer & Quality Auditor.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate well-structured communication, so make sure your points are easy to follow and directly related to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Crossing Hurdles
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and customer service. Familiarise yourself with how AI can enhance customer interactions and be ready to discuss specific examples of successful implementations.
✨Show Off Your Communication Skills
Since excellent English communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video tools to refine your delivery.
✨Prepare for Conflict Resolution Scenarios
Think of past experiences where you successfully resolved conflicts, especially in customer service settings. Be ready to share these stories, highlighting your approach and the positive outcomes.
✨Embrace the Remote Environment
As this role is remote, demonstrate your ability to work independently and collaboratively. Share examples of how you've effectively communicated and collaborated with teams in a virtual setting.
