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- Tasks: Provide first-line support and manage IT queries in a dynamic environment.
- Company: Join a well-established IT Service Desk team with a supportive culture.
- Benefits: Enjoy hybrid working, structured training, and career development opportunities.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Great chance for long-term progression in a professional team.
The predicted salary is between 28800 - 43200 £ per year.
Location: Oldbury
Job Type: Full-time - 6 Months Initially
Working Pattern: Hybrid 2 days office-based, 3 days from home
Start Date: ASAP
We are recruiting a Customer Service Analyst to join a well-established IT Service Desk team initially for a 6 month period but with a strong chance of renewal. This is a customer service role in a technical environment. Previous IT experience is not essential; the focus is on strong communication skills, organisation, and a professional approach to service delivery. You will be supporting users with day-to-day IT queries, managing cases through a ticketing system, and working within defined service processes.
Key Responsibilities
- Providing first-line support to internal and external users
- Managing cases through a ticketing system in line with SLAs
- Handling user queries from initial contact through to resolution
- Maintaining accurate system records and documentation
- Escalating issues where appropriate and ensuring timely follow-up
- Managing IT stock and asset records
- Working collaboratively with wider IT teams (Infrastructure, Security, PMO)
About You
- Previous experience in customer service, service desk, helpdesk or similar
- Strong written and verbal communication skills
- Comfortable working in a structured, process-driven environment
- Experience working to SLAs, KPIs or performance targets
- Good attention to detail and organisation
- Professional, reliable, and team-oriented
- Comfortable using IT systems and learning new tools
Technical (desirable, Not Essential)
- MacOS and iOS
- Microsoft and Google environments
- ITSM / ticketing systems
- Active Directory, MDM or endpoint tools
Whats On Offer
- Hybrid working (2 days office, 3 days from home)
- Structured training and onboarding
- Supportive and professional team environment
- Opportunity to develop a career within IT
If you are a customer-focused professional looking to move into a technical environment with long-term progression, we would welcome your application. Apply today for immediate consideration.
Customer Service Analyst IT Service Desk in Oldbury employer: Crossfit Sandyford
Contact Detail:
Crossfit Sandyford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst IT Service Desk in Oldbury
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our customer service experience and how it relates to the role.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the team. Think about what you want to know about the working environment or growth opportunities.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. It’s a chance for us to reiterate our interest in the position and remind them why we’d be a great fit.
We think you need these skills to ace Customer Service Analyst IT Service Desk in Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your communication skills and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Analyst position and how you can contribute to our IT Service Desk team. Keep it professional but let your personality come through!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team at StudySmarter!
How to prepare for a job interview at Crossfit Sandyford
✨Know Your Customer Service Basics
Brush up on your customer service principles. Since this role is all about supporting users, be ready to discuss how you handle queries and resolve issues. Think of examples from your past experiences where you’ve demonstrated strong communication and problem-solving skills.
✨Familiarise Yourself with IT Terminology
Even if you don’t have extensive IT experience, it’s helpful to know some basic terms related to IT support. Research common IT issues and solutions, and understand the ticketing system process. This will show that you’re proactive and eager to learn.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a frustrated user or a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process clearly.
✨Show Your Team Spirit
This role involves working collaboratively with various IT teams, so highlight your teamwork skills. Share examples of how you’ve successfully worked in a team environment, and express your enthusiasm for contributing to a supportive and professional atmosphere.
