Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support and manage IT queries in a dynamic environment.
- Company: Join a well-established IT Service Desk team with a supportive culture.
- Benefits: Enjoy hybrid working, structured training, and career development opportunities.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Great chance for long-term progression in a professional team.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting a Customer Service Analyst to join a well-established IT Service Desk team initially for a 6 month period but with a strong chance of renewal. This is a customer service role in a technical environment. Previous IT experience is not essential; the focus is on strong communication skills, organisation, and a professional approach to service delivery. You will be supporting users with day-to-day IT queries, managing cases through a ticketing system, and working within defined service processes.
Key Responsibilities
- Providing first-line support to internal and external users
- Managing cases through a ticketing system in line with SLAs
- Handling user queries from initial contact through to resolution
- Maintaining accurate system records and documentation
- Escalating issues where appropriate and ensuring timely follow-up
- Managing IT stock and asset records
- Working collaboratively with wider IT teams (Infrastructure, Security, PMO)
About You
- Previous experience in customer service, service desk, helpdesk or similar
- Strong written and verbal communication skills
- Comfortable working in a structured, process-driven environment
- Experience working to SLAs, KPIs or performance targets
- Good attention to detail and organisation
- Professional, reliable, and team-oriented
- Comfortable using IT systems and learning new tools
Technical (desirable, Not Essential)
- MacOS and iOS
- Microsoft and Google environments
- ITSM / ticketing systems
- Active Directory, MDM or endpoint tools
Whats On Offer
- Hybrid working (2 days office, 3 days from home)
- Structured training and onboarding
- Supportive and professional team environment
- Opportunity to develop a career within IT
If you are a customer-focused professional looking to move into a technical environment with long-term progression, we would welcome your application. Apply today for immediate consideration.
Customer Service Advisor in Oldbury employer: Crossfit Sandyford
Contact Detail:
Crossfit Sandyford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations, as this will show your problem-solving skills and communication prowess.
✨Tip Number 3
Show off your organisational skills! During the interview, mention how you manage tasks and prioritise effectively, especially when dealing with multiple queries or cases at once.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor in Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your strong communication skills and organisation to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit for our IT Service Desk team.
Showcase Your Attention to Detail: In a structured, process-driven environment like ours, attention to detail is key. Make sure your application is free from typos and clearly formatted to demonstrate your professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Crossfit Sandyford
✨Know Your Customer Service Basics
Brush up on your customer service principles. Since this role is all about supporting users, be ready to discuss how you handle queries and resolve issues. Think of examples from your past experiences where you provided excellent service.
✨Familiarise Yourself with IT Terminology
Even if you don’t have a technical background, it’s helpful to understand basic IT terms and concepts. This will show that you’re eager to learn and can communicate effectively in a technical environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing a difficult user or prioritising multiple tickets. Practise your responses to demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Organisational Skills
Since the role involves managing cases through a ticketing system, highlight your organisational abilities. Share examples of how you’ve kept track of tasks or managed workloads in previous roles to illustrate your attention to detail.
