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- Tasks: Join a friendly team, handling customer queries and processing orders.
- Company: Supportive environment with a close-knit team in Daventry.
- Benefits: Hybrid working, immediate start, and potential for permanent role.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer service and confidence using CRM systems.
- Other info: Great opportunity for career growth in a dynamic setting.
The predicted salary is between 500 - 1500 £ per month.
Location: Daventry
Job Type: Contract (3 months) with a good chance of permanent
Working Pattern: Hybrid - 4 days office-based, 1 day from home
Start Date: Immediate start available
We are recruiting a Customer Service Advisor to join a small, friendly team in a busy but supportive customer service environment. This is not a large call centre. You’ll be part of a close-knit team, handling customer queries, processing orders, and working with a CRM system to deliver a high standard of service.
Key Responsibilities
- Handling inbound customer calls and email enquiries
- Processing customer orders accurately using a CRM system
- Managing customer queries from initial contact through to resolution
- Updating CRM records and customer information with a high level of accuracy
- Learning detailed product knowledge to confidently support customers
- Working closely with colleagues to ensure smooth day-to-day operations
About You
- Previous experience in customer service, call centre, or order processing
- Confident using a CRM system or similar customer databases
- Comfortable handling customer calls and queries
- Strong attention to detail and accuracy
- Willing to learn and retain detailed product information
- Positive, reliable, and team-oriented
What's on offer
- Initial 3-month contract
- Genuine opportunity to go permanent
- Hybrid working (4 days in the office, 1 from home)
- Supportive, friendly team environment
- Immediate start available
If you’re available now, or at short notice and looking for a customer service role with long-term potential, we’d love to hear from you. Apply today for immediate consideration.
Customer Service Advisor in Daventry employer: Crossfit Sandyford
Contact Detail:
Crossfit Sandyford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Daventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence in handling queries and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve successfully resolved customer issues or worked as part of a team. This will demonstrate your ability to thrive in a supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Customer Service Advisor in Daventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your previous work with CRM systems or handling customer queries.
Show Your Personality: We’re a friendly team, so let your personality shine through in your application! Use a conversational tone and share a bit about why you’re passionate about customer service. It helps us get to know you better!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about accuracy, just like we do!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and it ensures your application lands right in front of us. We can’t wait to hear from you!
How to prepare for a job interview at Crossfit Sandyford
✨Know Your Stuff
Before the interview, make sure you brush up on the products and services the company offers. Being able to confidently discuss their offerings will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experience where you handled customer queries or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s a good idea to familiarise yourself with common features and functionalities. If you’ve used a similar system before, be ready to discuss how you navigated it and any challenges you overcame.
✨Be a Team Player
This position is all about working closely with a small team. Be prepared to talk about how you collaborate with others and contribute to a positive team environment. Highlight any experiences where teamwork led to successful outcomes.
